contextual-help-design

contextual-help-design is a skill for Claude Code from Owl-Listener/inclusive-design-skills. It costs 71 tokens per session (514 once invoked), scanned A, a copy of contextual-help-design, MIT.

A guide to giving help where users need it, using clear explanations, examples, guided steps, and support options. It is designed for people who may become confused or stuck.

In plain words
What is it for?
Use it to design tooltips, form guidance, onboarding, tutorials, FAQs, error recovery, help searches, and paths from self-service support to human assistance.
Why use it?
Users often lose context when they leave a task to find instructions. In-place help can explain an unfamiliar field or error without making them start over.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the cognitive-accessibility plugin — 10 skills shipped together

Good fit Use it to design tooltips, form guidance, onboarding, tutorials, FAQs, error recovery, help searches, and paths from self-service support to human assistance.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/owl-listener/inclusive-design-skills/contextual-help-design
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Owl-Listener/inclusive-design-skills --skill contextual-help-design
Clone the repo
git clone --depth 1 https://github.com/Owl-Listener/inclusive-design-skills

Made for: Claude Code.

Or install cognitive-accessibility, the plugin that ships this one along with the rest of its 10 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for contextual-help-design

README.md
[![agentmods](https://agentmods.dev/badge/skills/owl-listener/inclusive-design-skills/contextual-help-design/github.svg)](https://agentmods.dev/skills/owl-listener/inclusive-design-skills/contextual-help-design)
Your own site
<a href="https://agentmods.dev/skills/owl-listener/inclusive-design-skills/contextual-help-design"><img src="https://agentmods.dev/badge/skills/owl-listener/inclusive-design-skills/contextual-help-design/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for contextual-help-design

Your own site · 80×15
<a href="https://agentmods.dev/skills/owl-listener/inclusive-design-skills/contextual-help-design"><img src="https://agentmods.dev/badge/skills/owl-listener/inclusive-design-skills/contextual-help-design.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 71 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 514 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00071 $0.00514
Opus 5 $0.00036 $0.00257
Sonnet 5 $0.00014 $0.00103
Haiku 4.5 $0.00007 $0.00051

Measured 12d ago against content hash ca49b0b26c01, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

contextual-help-design scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to contextual-help-design — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

cognitive-accessibility/skills/contextual-help-design/SKILL.md · 62 lines

How it starts

The opening of the file, as written. The whole thing — 62 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Contextual Help Design

Design help that meets people where they are — on the screen they're stuck on, in language they understand, without requiring them to remember how they got there.

Core Principle

If a user gets stuck, they should be able to get help without leaving the screen they're on.

Design Patterns

Inline Help

  • Tooltip or info icon next to fields that need explanation
  • Examples shown next to input fields ("e.g., 15/03/2026")
  • Help text visible by default for complex fields
  • Inline definitions for specialist terms (underline + tooltip)
  • "What's this?" links for uncommon concepts

Guided Tasks

  • Step-by-step wizard as an alternative to complex forms
  • Examples of completed tasks (filled-in sample forms)
  • Templates or pre-built options alongside "start from scratch"
  • Progress-aware hints that change based on where the user is

Escalation Path

  • Self-service help (search, FAQ) as first option
  • Chat or messaging as second option
  • Phone or video as third option
  • Never require users to re-explain when escalating between channels
  • Show estimated wait times for human support
  • Never require a reference number to get help

Error Recovery Support

  • Error messages include: what happened + why + what to do next
  • Link directly to the field or step that needs fixing
  • Offer alternative paths when primary fails
  • For complex errors: offer human support directly

Help Content Rules

  • Write at grade 4–6 reading level
  • Use the same terminology as the interface (not different words)
  • One instruction per step
  • Include images or diagrams for spatial or procedural instructions
  • Make help searchable
  • Test help content with people who have the actual problem

Assessment Questions

  1. Can users get help without navigating away from their task?
  2. Is help written in plain language that matches the interface?
  3. Can users reach a human within 2 clicks when self-service fails?
  4. Do help resources exist for the moments where users actually get stuck (not just the moments you anticipated)?

Read the full file on GitHub · 62 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 62 lines · 71 tokens per session scan A ca49b0b26c01

Subscribe to this mod's changes

contextual-help-design is a skill published in the GitHub repository Owl-Listener/inclusive-design-skills (98 stars, last pushed 3mo ago), licensed MIT. It adds 71 tokens to every session and 514 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to contextual-help-design, differing in 0 lines, and is treated as a copy.

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