case-management-setup

case-management-setup is a skill for Claude Code from PranavNagrecha/AwesomeSalesforceSkills. It costs 127 tokens per session (4,124 once invoked), scanned A, original, no licence file.

A guide to setting up Salesforce case management, the system for handling customer support requests and service issues.

In plain words
What is it for?
It is for queues, assignment and escalation rules, automatic replies, Email-to-Case, Web-to-Case, case teams, entitlements, and milestones.
Why use it?
It helps route cases to the right people, respond consistently, and track escalations and service commitments.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the sfskills plugin — 74 skills, 69 commands, 50 agents shipped together

Good fit It is for queues, assignment and escalation rules, automatic replies, Email-to-Case, Web-to-Case, case teams, entitlements, and milestones.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/pranavnagrecha/awesomesalesforceskills/case-management-setup
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add PranavNagrecha/AwesomeSalesforceSkills --skill case-management-setup
Clone the repo
git clone --depth 1 https://github.com/PranavNagrecha/AwesomeSalesforceSkills

Made for: Claude Code.

Or install sfskills, the plugin that ships this one along with the rest of its 74 skills, 69 commands, 50 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for case-management-setup

README.md
[![agentmods](https://agentmods.dev/badge/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup/github.svg)](https://agentmods.dev/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup)
Your own site
<a href="https://agentmods.dev/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup"><img src="https://agentmods.dev/badge/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for case-management-setup

Your own site · 80×15
<a href="https://agentmods.dev/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup"><img src="https://agentmods.dev/badge/skills/pranavnagrecha/awesomesalesforceskills/case-management-setup.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 127 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,124 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00127 $0.04124
Opus 5 $0.00063 $0.02062
Sonnet 5 $0.00025 $0.00825
Haiku 4.5 $0.00013 $0.00412

Measured 7d ago against content hash 1a70eab122bb, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

case-management-setup scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/check_case_management_setup.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/admin/case-management-setup/SKILL.md · 233 lines

The source is not reproduced here

A licence we could not identify

The repository carries a LICENSE file, but it is custom or dual enough that GitHub cannot name it and neither can this catalogue. Unknown terms are not permission, so the body is not copied here. Read the licence at the source and decide for yourself.

Read it on GitHub

Files

What ships with it

6 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 233 lines · 127 tokens per session scan A 1a70eab122bb

Subscribe to this mod's changes

case-management-setup is a skill published in the GitHub repository PranavNagrecha/AwesomeSalesforceSkills (17 stars, last pushed 7d ago), with no licence file. It adds 127 tokens to every session and 4,124 once invoked, about $0.0006 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.

Related

Other skills, from other repositories

case-management-setup

Configuring Salesforce case management: case queues, assignment rules, escalation rules, auto-response rules, Email-to-Case, Web-to-Case, case teams, entitlements, and milestones. Use when setting up or troubleshooting the Service Cloud case handling layer. Trigger keywords: email-to-case, web-to-case, escalation…

BanibrataChatterjee/AwesomeSalesforceSkills · 121 tokens

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Use this skill to design, configure, and troubleshoot Salesforce Entitlement Management: entitlement processes, milestone definitions, recurrence types, milestone actions (success/warning/violation), business hours assignment, and entitlement templates. NOT for case escalation rules, assignment rules, or omni-channel…

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escalation-rules

Configure and troubleshoot Salesforce Case Escalation Rules: setting up time-based escalation entries, business hours configuration, escalation actions (email alerts and reassignment), and diagnosing why cases are not escalating. NOT for case assignment on creation (use assignment-rules), approval routing (use…

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