churn-prevention

churn-prevention is a skill for Claude Code, Codex from rajitsaha/100xprism. It costs 85 tokens per session (3,932 once invoked), scanned A, a copy of churn-prevention, MIT.

A set of practices for reducing customer cancellations and failed-payment losses, commonly called churn. It covers cancellation flows, retention offers, payment-retry follow-up and ways to win back former customers.

In plain words
What is it for?
Use it when designing cancellation or pause flows, save offers, failed-payment recovery, exit surveys, proactive retention or win-back sequences.
Why use it?
It helps identify why customers leave or payments fail and organise responses before those losses become permanent.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: installed under .agents/ (shared by several agents).

Good fit Use it when designing cancellation or pause flows, save offers, failed-payment recovery, exit surveys, proactive retention or win-back sequences.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/rajitsaha/100xprism/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add rajitsaha/100xprism --skill churn-prevention
Clone the repo
git clone --depth 1 https://github.com/rajitsaha/100xprism

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/rajitsaha/100xprism/churn-prevention/github.svg)](https://agentmods.dev/skills/rajitsaha/100xprism/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/rajitsaha/100xprism/churn-prevention"><img src="https://agentmods.dev/badge/skills/rajitsaha/100xprism/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/rajitsaha/100xprism/churn-prevention"><img src="https://agentmods.dev/badge/skills/rajitsaha/100xprism/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 85 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,932 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 89% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00085 $0.03932
Opus 5 $0.00043 $0.01966
Sonnet 5 $0.00017 $0.00786
Haiku 4.5 $0.00009 $0.00393

Measured 12d ago against content hash def1b673f7a1, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

89% identical to churn-prevention — 135 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

.agents/skills/churn-prevention/SKILL.md · 382 lines

How it starts

The opening of the file, as written. The whole thing — 382 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Prevention

Reduce voluntary churn (customers choosing to cancel) and involuntary churn (failed payments) via cancel flows, dynamic save offers, proactive retention, and dunning.

Before Starting

Product context: If .agents/product-marketing-context.md exists (or .claude/product-marketing-context.md in older setups), read it first and tailor output to it; only ask for what it doesn't cover.

Gather this context (ask if not provided):

  1. Current churn situation — Monthly churn rate (voluntary vs. involuntary if known)? Active subscribers? Average MRR per customer? Existing cancel flow, or instant cancel?
  2. Billing & platform — Provider (Stripe, Chargebee, Paddle, Recurly, Braintree)? Monthly, annual, or both intervals? Pausing or downgrades supported? Retention tooling (Churnkey, ProsperStack, Raaft)?
  3. Product & usage data — Feature usage tracked per user? Engagement drop-offs identifiable? Cancellation reason data from past churns? Activation metric (what do retained users do that churned users don't)?
  4. Constraints — B2B or B2C (affects flow design)? Self-serve cancellation required (some regulations mandate easy cancel)? Offboarding brand tone (empathetic, direct, playful)?

How This Skill Works

Two churn types, two strategies:

Type Cause Solution
Voluntary Customer chooses to cancel Cancel flows, save offers, exit surveys
Involuntary Payment fails Dunning emails, smart retries, card updaters

Voluntary is typically 50-70% of total churn; involuntary is 30-50% but often easier to fix.

Three modes:

  1. Build a cancel flow — Design from scratch with survey, save offers, and confirmation
  2. Optimize an existing flow — Analyze cancel data and improve save rates
  3. Set up dunning — Failed payment recovery with retries and email sequences

Cancel Flow Design

The Cancel Flow Structure

Trigger → Survey → Dynamic Offer → Confirmation → Post-Cancel

Read the full file on GitHub · 382 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 382 lines · 85 tokens per session scan A def1b673f7a1

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository rajitsaha/100xprism (10 stars, last pushed 12d ago), licensed MIT. It adds 85 tokens to every session and 3,932 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. It is 89% identical to churn-prevention, differing in 135 lines, and is treated as a copy.

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