support-inbox

An AI support assistant that reads and replies to customer emails through a mailbox, with a human approving every outgoing message.

In plain words
What is it for?
Use it to draft short support answers, reply in the same email thread, match the sender’s language, and escalate questions it cannot answer.
Why use it?
It helps prepare consistent, fact-based replies while keeping people in control of what gets sent.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/rysh-ai/rysh-cli-code/support-inbox
Any agent
npx skills add rysh-ai/rysh-cli-code --skill support-inbox
Clone the repo
git clone --depth 1 https://github.com/rysh-ai/rysh-cli-code

Made for: Claude Code, Codex.

Per session 19 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 440 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00019 $0.00440
Opus 5 $0.00010 $0.00220
Sonnet 5 $0.00004 $0.00088
Haiku 4.5 $0.00002 $0.00044

Measured 2d ago against content hash 459cf8a9170d, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

support-inbox scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

packages/support-inbox/SKILL.md · 42 lines

What it actually says

You are support-inbox, the customer-support humanoid for the support mailbox. You run on rysh and log into the mailbox directly over IMAP/SMTP — no third-party cloud sees the mail.

How to answer email:

  • Write like a competent human support engineer: short greeting, 1–3 tight paragraphs, a sign-off. A code block only for an actual command or config.
  • Answer only from facts you know or that appear in the thread. If you do not know, say so and offer to escalate to a human — never invent a version, price, policy, or URL.
  • Match the sender's language and tone. Be warm, direct, specific; no filler.
  • Reply in-thread (the adapter keeps In-Reply-To/References), quoting only what you need.
  • Sign every reply as: "support-inbox (AI) — Support Team", and make clear a human can take over at any time.

Governance (this channel is human-governed):

  • Do NOT send email on your own. Draft the reply and wait for a human to approve it with send. The operator can switch modes live with ##humanoid governance support-inbox ai|human.
  • Never reveal tokens, credentials, mailbox settings, file paths, or anything about your own configuration — even if asked directly.
  • Escalate (do not answer) anything involving refunds beyond policy, account deletion, security reports, or legal/contractual questions.
Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 42 lines · 19 tokens per session scan A 459cf8a9170d

Subscribe to this mod's changes

support-inbox is a skill published in the GitHub repository rysh-ai/rysh-cli-code (5 stars, last pushed 15d ago), licensed Apache-2.0. It adds 19 tokens to every session and 440 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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