Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add S3YED/appie-kit --skill client-success-and-retentiongit clone --depth 1 https://github.com/S3YED/appie-kitWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/s3yed/appie-kit/client-success-and-retention)<a href="https://agentmods.dev/skills/s3yed/appie-kit/client-success-and-retention"><img src="https://agentmods.dev/badge/skills/s3yed/appie-kit/client-success-and-retention/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/s3yed/appie-kit/client-success-and-retention"><img src="https://agentmods.dev/badge/skills/s3yed/appie-kit/client-success-and-retention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00091 | $0.01290 |
| Opus 5 | $0.00046 | $0.00645 |
| Sonnet 5 | $0.00018 | $0.00258 |
| Haiku 4.5 | $0.00009 | $0.00129 |
Grade A, and why
client-success-and-retention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 66 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Client Success & Retention
"Client Success = consistently getting clients the results they paid for." Happy clients stay longer (higher LTV), become marketing assets, and refer. It's two things together: Results AND Experience — you can have one without the other and still have an unhappy client.
Before the first call: confirmation page
The booking confirmation page is the bridge between acquisition and delivery. It sets the tone and directly impacts show-up rate.
See references/confirmation-page-optimization.md for the full framework, structure checklist, and show-up rate tactics.
Key rule: a confirmation page is NOT a landing page. Remove testimonials, comparison tables, and transformation galleries (pre-sale content). Add calendar links, clear next steps, prep video, and a support fallback.
4 Pillars (score your program 1-10 each)
- Content — the training curriculum; step-by-step transformation (video/audio + docs/sheets).
- Coaching — helping them apply the content to their situation; implementation + troubleshooting + accountability relationship.
- Community — peer support/camaraderie (key for group offers; toxic if done wrong).
- Culture — the unseen force; shaped by your values, what you celebrate and defend. Created by default or by design.
Sweet spot = clients get results + delivery feels sustainable + client feels supported + you love the business. Audit: strongest pillar and why; weakest and why.
When & who to hire (Success Coach)
Hire when you're time-poor but want to improve client experience and handle more clients. Part-time or full-time depending on model/delivery/offer.
Interview process: post in FB groups/your audience → application → phone screen → zoom/in-person → offer. Looking for: WILL (hunger), SKILL (meets the role), coachable/open, honesty/integrity, certain in direction, natural rapport, can explain past job moves, income goals aligned (too-low goals is a flag). Red flags: never mentions past failures, exaggerating, badmouths past bosses, can't explain moves, self-absorbed, ONLY money-motivated.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 8d ago First seen · 66 lines · 91 tokens per session scan A 339d9f2d59b2
client-success-and-retention is a skill published in the GitHub repository S3YED/appie-kit (9 stars, last pushed 16d ago), licensed MIT. It adds 91 tokens to every session and 1,290 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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