incident-comms

incident-comms is a skill for Claude Code from sananthanarayan/skilldrop. It costs 80 tokens per session (1,637 once invoked), scanned A, original, MIT.

A writing guide for updates during a live software incident, such as an outage or serious service problem, tailored to customers, internal teams, and executives.

In plain words
What is it for?
Use it to draft status-page messages, internal updates, and executive notifications while an incident is ongoing.
Why use it?
It helps teams explain the user-facing impact clearly without presenting guesses as facts or promising an unsupported fix time.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the skilldrop plugin — 51 skills, 4 agents shipped together

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/sananthanarayan/skilldrop/incident-comms
Any agent
npx skills add sananthanarayan/skilldrop --skill incident-comms
Clone the repo
git clone --depth 1 https://github.com/sananthanarayan/skilldrop

Made for: Claude Code.

Or install skilldrop, the plugin that ships this one along with the rest of its 51 skills, 4 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for incident-comms

README.md
[![agentmods](https://agentmods.dev/badge/skills/sananthanarayan/skilldrop/incident-comms.svg)](https://agentmods.dev/skills/sananthanarayan/skilldrop/incident-comms)
Your own site
<a href="https://agentmods.dev/skills/sananthanarayan/skilldrop/incident-comms"><img src="https://agentmods.dev/badge/skills/sananthanarayan/skilldrop/incident-comms.svg" alt="Measured on agentmods" height="20"></a>
Per session 80 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,637 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00080 $0.01637
Opus 5 $0.00040 $0.00818
Sonnet 5 $0.00016 $0.00327
Haiku 4.5 $0.00008 $0.00164

Measured 5d ago against content hash d2c40bd04f7f, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-06, from the pricing page.

Security

Grade A, and why

incident-comms scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 5d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/incident-comms/SKILL.md · 69 lines

How it starts

The opening of the file, as written. The whole thing — 69 lines — stays where its author put it; the contents beside it link to each section on GitHub.

incident-comms

Produces the words you send while the incident is still burning — when the runbook says how to fix it and postmortem-generator comes after. The discipline: impact before cause, committed cadence before content, and never a claim you'd have to walk back. A walked-back update costs more trust than the silence it replaced.

How to respond

  1. Get the three facts that gate every message. Before drafting: who's affected and how (in their terms, not yours), what's confirmed vs suspected, and when the next update goes out. Ask at most 2 questions, spent on impact scope and confirmed-vs-suspected — the cadence you can set yourself. If impact is still unknown, that is the message ("we're investigating reports of…"), not a reason to wait.

  2. Pick the lifecycle stage — the stage dictates structure (templates in templates/):

    • Acknowledge — fastest possible "we know, we're on it, next update at HH:MM". Speed beats completeness; a 3-line ack in 5 minutes beats a perfect paragraph in 30.
    • Update — what changed since last time, what's being done now, revised next-update time. Sent on the cadence you committed to whether or not there's news ("no change yet, still investigating, next update HH:MM" is a valid and trust-preserving update).
    • Resolve — what's restored, from when, what to do if still affected, and that a postmortem will follow (for SEV1/2).
  3. Segment by audience — three messages, not one forwarded three times. Same facts, different altitude (full guidance in reference.md):

    • Customers (status page / in-app): impact in their words, no internal jargon, no cause speculation, no name-and-blame of a vendor. ✅ "Some users are unable to upload files. We've identified the cause and are working on a fix."
    • Internal stakeholders (support, sales, account teams): the above plus what to tell their customers, whether to pause comms, and the workaround if one exists — they're relaying, so arm them.
    • Execs: business impact (revenue/customers/SLA exposure), the decision being asked of them if any, and what you need — not a technical narrative. Three sentences. They escalate or unblock; they don't debug.

Read the full file on GitHub · 69 lines

Files

What ships with it

5 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 5d ago First seen · 69 lines · 80 tokens per session scan A d2c40bd04f7f

Subscribe to this mod's changes

incident-comms is a skill published in the GitHub repository sananthanarayan/skilldrop (2 stars, last pushed 22d ago), licensed MIT. It adds 80 tokens to every session and 1,637 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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