churn-risk-playbook

churn-risk-playbook is a skill for Claude Code, Codex from schmitech/orbit. It costs 19 tokens per session (276 once invoked), scanned A, original, Apache-2.0.

A playbook for combining product-usage data with a simulated estimate of a customer's risk of leaving. It explains how to present the estimate together with the usage signals and its main causes.

In plain words
What is it for?
Use it to assess a customer's churn risk, including current revenue, health, seat use, risk category, simulation drivers, usage alerts, and open high-priority escalations.
Why use it?
It prevents a churn estimate—the chance that a customer stops using or paying for a product—from being shown without the evidence needed to understand it.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to assess a customer's churn risk, including current revenue, health, seat use, risk category, simulation drivers, usage alerts, and open high-priority escalations.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/schmitech/orbit/churn-risk-playbook
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add schmitech/orbit --skill churn-risk-playbook
Clone the repo
git clone --depth 1 https://github.com/schmitech/orbit

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-risk-playbook

README.md
[![agentmods](https://agentmods.dev/badge/skills/schmitech/orbit/churn-risk-playbook/github.svg)](https://agentmods.dev/skills/schmitech/orbit/churn-risk-playbook)
Your own site
<a href="https://agentmods.dev/skills/schmitech/orbit/churn-risk-playbook"><img src="https://agentmods.dev/badge/skills/schmitech/orbit/churn-risk-playbook/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-risk-playbook

Your own site · 80×15
<a href="https://agentmods.dev/skills/schmitech/orbit/churn-risk-playbook"><img src="https://agentmods.dev/badge/skills/schmitech/orbit/churn-risk-playbook.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 19 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 276 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00019 $0.00276
Opus 5 $0.00010 $0.00138
Sonnet 5 $0.00004 $0.00055
Haiku 4.5 $0.00002 $0.00028

Measured 10d ago against content hash b2af43447a68, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

churn-risk-playbook scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

config/skills/churn-risk-playbook/SKILL.md · 31 lines

What it actually says

Order of calls

Call get_product_telemetry for the customer before simulate_churn_risk_scenario. Both tools use the server's current customer data; the telemetry result supplies the adoption context needed to explain the simulation rather than relying on model assumptions.

Presenting results

Never present a bare churn probability. Always pair it with the simulation's key drivers and the telemetry's utilization or adoption alerts, so the number is explainable rather than a black box. The simulation itself accounts for open P1/P2 support escalations; telemetry does not return ticket volume.

Render a concise risk summary with Current ARR, Health Score, Seat Utilization, Churn Probability, ARR at Risk, and Risk Category. Follow it with the simulation's keyDrivers and the telemetry's telemetryAlerts. Do not infer support-ticket volume beyond the simulation's openEscalationsCount, or invent a trend or risk driver that neither result returns.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 31 lines · 19 tokens per session scan A b2af43447a68

Subscribe to this mod's changes

churn-risk-playbook is a skill published in the GitHub repository schmitech/orbit (344 stars, last pushed today), licensed Apache-2.0. It adds 19 tokens to every session and 276 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other skills, from other repositories

ha-skill-creator

Create, edit, improve, or audit Hope Agent skills. Use when the user wants to: (1) create a new skill from scratch, (2) edit or improve an existing skill, (3) review or clean up a SKILL.md file, (4) run evaluations to test skill effectiveness, (5) optimize skill descriptions for better trigger accuracy. Trigger…

shiwenwen/hope-agent · 106 tokens

ha-mac-control

Hope Agent native macOS desktop control — the standard maccontrol status / diagnostics / apps / dock / spaces / snapshot / visual / windows / menu / clipboard / dialog loop, target-first action rules, no-blind-coordinate policy, and recovery for stale AX/window/menu/dialog state. Load whenever using maccontrol, or…

shiwenwen/hope-agent · 139 tokens

ha-browser

Hope Agent browser automation — the standard status → tabs → snapshot → act loop, stale-ref recovery rules, and what to do when login / 2FA / captcha / camera-prompt / dialog blocks progress. Load this skill whenever you reach for the browser tool. Trigger on: user asks the agent to open / control / click / scrape /…

shiwenwen/hope-agent · 140 tokens

ha-logs

A read-only troubleshooting skill for querying Hope Agent’s local SQLite databases, which store logs, conversations, and background-job status.

shiwenwen/hope-agent · 183 tokens

ha-data-analytics

A local-first data-analysis and reporting skill for CSV and spreadsheet files. It produces decision-ready analyses and shareable offline reports while separating facts, calculations, interpretations, and recommendations.

shiwenwen/hope-agent · 106 tokens

ha-pet-import

Safely import, select, switch, or enable a compatible desktop pet in Hope Agent. Resolve packages from any origin, including local folders, zip archives, pet.json plus a sprite, PNG/WebP atlases, chat attachments, repository or cloud files, direct HTTPS artifact URLs, and download pages. Use whenever a user asks to…

shiwenwen/hope-agent · 109 tokens