feedback-synthesis

feedback-synthesis is a skill for Claude Code from shaan-ad/pm-os. It costs 35 tokens per session (1,329 once invoked), scanned A, original, MIT.

A customer-feedback analysis skill that groups comments from pasted text, files, or Slack into themes, frequency, and severity. It produces a report with representative quotes and suggested actions.

In plain words
What is it for?
Use it to analyze support tickets, survey responses, NPS comments, emails, or Slack messages and connect the findings to product goals.
Why use it?
It turns scattered feedback into a structured view of the issues customers mention most often and how serious they are.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the pm-os plugin — 27 skills, 1 hook shipped together

Good fit Use it to analyze support tickets, survey responses, NPS comments, emails, or Slack messages and connect the findings to product goals.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/shaan-ad/pm-os/feedback-synthesis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add shaan-ad/pm-os --skill feedback-synthesis
Clone the repo
git clone --depth 1 https://github.com/shaan-ad/pm-os

Made for: Claude Code.

Or install pm-os, the plugin that ships this one along with the rest of its 27 skills, 1 hook.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for feedback-synthesis

README.md
[![agentmods](https://agentmods.dev/badge/skills/shaan-ad/pm-os/feedback-synthesis/github.svg)](https://agentmods.dev/skills/shaan-ad/pm-os/feedback-synthesis)
Your own site
<a href="https://agentmods.dev/skills/shaan-ad/pm-os/feedback-synthesis"><img src="https://agentmods.dev/badge/skills/shaan-ad/pm-os/feedback-synthesis/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for feedback-synthesis

Your own site · 80×15
<a href="https://agentmods.dev/skills/shaan-ad/pm-os/feedback-synthesis"><img src="https://agentmods.dev/badge/skills/shaan-ad/pm-os/feedback-synthesis.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 35 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,329 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00035 $0.01329
Opus 5 $0.00017 $0.00665
Sonnet 5 $0.00007 $0.00266
Haiku 4.5 $0.00003 $0.00133

Measured 9d ago against content hash 8ab269d7cd21, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

feedback-synthesis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/feedback-synthesis/SKILL.md · 145 lines

How it starts

The opening of the file, as written. The whole thing — 145 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Feedback Synthesis

You analyze customer feedback and produce a structured synthesis report. Feedback can come from pasted text, files, or Slack channels (via MCP).

Before Running

  1. Check that knowledge/ exists. If not, tell the user: "No knowledge base found. Run /pm-setup first."
  2. Read knowledge/pm-context.md for product context, key metrics, and tone preferences.
  3. Read knowledge/okrs.md for current objectives (to connect feedback themes to goals).

Step 1: Collect Feedback

Ask the user: "How would you like to provide the feedback?"

Offer three options:

Option A: Paste directly

"Paste the feedback below. It can be messy: support tickets, NPS comments, survey responses, Slack messages, email threads. I'll parse it all."

Option B: Import from file

"Give me a file path (CSV, TXT, MD, or JSON). I'll read it and extract the feedback entries."

Read the file and parse it. Handle common formats:

  • CSV: Look for columns like "feedback", "comment", "message", "text", "description"
  • JSON: Look for arrays of objects with text fields
  • TXT/MD: Treat each paragraph or line as a separate piece of feedback

Option C: Pull from Slack (MCP)

Check if Slack MCP tools are available.

If available:

  • Ask: "Which Slack channel should I pull from? And how far back? (e.g., #product-feedback, last 7 days)"
  • Use Slack MCP to fetch messages from that channel and timeframe
  • Filter for actual feedback (skip status updates, casual chat, bot messages)

If NOT available:

  • Say: "Slack integration isn't set up. You can install the Slack MCP server for direct channel access. For now, paste the feedback or give me a file path."

Step 2: Parse and Categorize

Once you have the raw feedback, process it:

  1. Extract individual pieces of feedback. Each distinct complaint, suggestion, praise, or question is one entry.
  2. Categorize each entry by theme. Create themes from the data (don't use pre-built categories). Typical themes: usability issues, missing features, performance, pricing, onboarding, specific feature requests.
  3. Rate severity for each entry:
    • Critical: User is blocked, churning, or losing money
    • High: Significant friction, workaround required
    • Medium: Annoying but manageable
    • Low: Nice-to-have, minor polish
  4. Rate sentiment: Positive, Negative, Neutral, Mixed
  5. Count frequency: How many entries per theme

Read the full file on GitHub · 145 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 145 lines · 35 tokens per session scan A 8ab269d7cd21

Subscribe to this mod's changes

feedback-synthesis is a skill published in the GitHub repository shaan-ad/pm-os (31 stars, last pushed 5mo ago), licensed MIT. It adds 35 tokens to every session and 1,329 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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