feedback-mastery

A guide to handling difficult workplace conversations, including giving feedback and resolving conflicts. It explains the Situation-Behavior-Impact (SBI) method and a preparation, delivery, and follow-up process.

In plain words
What is it for?
Use it to prepare performance feedback, discuss missed expectations, manage conflicts, or respond constructively to feedback.
Why use it?
It gives you a clear structure for sensitive discussions instead of making them up as you go.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/softaworks/agent-toolkit/feedback-mastery
Any agent
npx skills add softaworks/agent-toolkit --skill feedback-mastery
Clone the repo
git clone --depth 1 https://github.com/softaworks/agent-toolkit

Made for: Claude Code, Codex.

Per session 51 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,490 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00051 $0.02490
Opus 5 $0.00026 $0.01245
Sonnet 5 $0.00010 $0.00498
Haiku 4.5 $0.00005 $0.00249

Measured 2d ago against content hash d0ee923acf5e, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

feedback-mastery scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/feedback-mastery/SKILL.md · 293 lines

How it starts

The opening of the file, as written. The whole thing — 293 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Feedback Conversations

Overview

This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes.

Core insight: Research shows that employees who approach difficult conversations with preparation and a clear framework are 60% more likely to reach a positive resolution than those who engage without a plan.

When to Use This Skill

Use this skill when:

  • Preparing to give feedback to a colleague or direct report
  • Addressing performance issues or missed expectations
  • Navigating conflict between team members
  • Having 1:1 conversations about sensitive topics
  • Receiving feedback and wanting to respond constructively
  • Managing expectations with stakeholders

Keywords: feedback, difficult conversation, 1:1, one-on-one, performance, conflict, expectations, behavior, confrontation

Core Frameworks

The Preparation-Delivery-Follow-up Model

A three-part structure for difficult conversations:

Phase Focus Key Questions
Preparation Understand the issue, define goals, manage emotions What's the problem? What outcome do I want? Am I calm?
Delivery Open neutrally, use facts not blame, encourage dialogue How do I start? What evidence do I have? How do I involve them?
Follow-up Document actions, set check-ins, provide support What did we agree to? When will we check in? How do I support?

The SBI Feedback Model

Situation-Behavior-Impact (SBI) structures feedback to be specific, objective, and actionable:

Component Description Example
Situation Describe the specific context "During yesterday's code review..."
Behavior State the observable action (not interpretation) "...you interrupted Sarah three times while she was explaining her approach..."
Impact Explain the effect on team/project/person "...which made her hesitate to share ideas and slowed down our discussion."

Read the full file on GitHub · 293 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 293 lines · 51 tokens per session scan A d0ee923acf5e

Subscribe to this mod's changes

feedback-mastery is a skill published in the GitHub repository softaworks/agent-toolkit (2,413 stars, last pushed 6mo ago), licensed MIT. It adds 51 tokens to every session and 2,490 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.