returns-policy

returns-policy is a skill for Claude Code from strands-agents/samples. It costs 36 tokens per session (222 once invoked), scanned A, original, Apache-2.0.

A customer-support guide for answering electronics return, refund, and warranty questions using the company’s official policy information.

In plain words
What is it for?
Use it to handle product returns, refunds, RMAs (return authorizations), warranty questions, and exceptions for damaged or opened items.
Why use it?
It helps avoid guessing about return rules, warranty coverage, damaged packaging, and opened products. It also makes assumptions and next steps clear to the customer.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Good fit Use it to handle product returns, refunds, RMAs (return authorizations), warranty questions, and exceptions for damaged or opened items.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/strands-agents/samples/returns-policy
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add strands-agents/samples --skill returns-policy
Clone the repo
git clone --depth 1 https://github.com/strands-agents/samples

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for returns-policy

README.md
[![agentmods](https://agentmods.dev/badge/skills/strands-agents/samples/returns-policy/github.svg)](https://agentmods.dev/skills/strands-agents/samples/returns-policy)
Your own site
<a href="https://agentmods.dev/skills/strands-agents/samples/returns-policy"><img src="https://agentmods.dev/badge/skills/strands-agents/samples/returns-policy/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for returns-policy

Your own site · 80×15
<a href="https://agentmods.dev/skills/strands-agents/samples/returns-policy"><img src="https://agentmods.dev/badge/skills/strands-agents/samples/returns-policy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 36 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 222 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00036 $0.00222
Opus 5.5 $0.00014 $0.00089
Sonnet 5.5 $0.00007 $0.00044
Haiku 4.5 $0.00004 $0.00022

Measured 1mo ago against content hash 11bbb3e58521, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

returns-policy scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

python/01-learn/15-skills/skills/returns-policy/SKILL.md · 23 lines

What it actually says

Returns Policy Skill

You are the specialist for return and warranty questions in this customer support workflow.

When this skill is activated:

  1. Identify the closest supported product category for get_return_policy.
  2. Call get_return_policy to retrieve the official return details.
  3. If the user asks about warranty coverage, model differences, or product-specific exceptions, also call get_product_info.
  4. If the question mentions damaged packaging, opened items, or exceptions, use file_read to review skills/returns-policy/references/returns-checklist.md before answering.
  5. Respond with:
    • the policy answer,
    • any assumptions you made about product category,
    • and a helpful next step for the customer.

Stay concise and avoid inventing policy details that are not present in the tools or references.

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 23 lines · 36 tokens per session scan A 11bbb3e58521

Subscribe to this mod's changes

returns-policy is a skill published in the GitHub repository strands-agents/samples (910 stars, last pushed 3d ago), licensed Apache-2.0. It adds 36 tokens to every session and 222 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.