churn-prevention

churn-prevention is a skill for Claude Code, Codex from Sudhakaran88/solopreneur-skills. It costs 85 tokens per session (4,581 once invoked), scanned A, original, MIT.

A guide for keeping customers from cancelling subscriptions and recovering customers lost through payment problems. Churn means customers stopping their subscription or service.

In plain words
What is it for?
Use it for cancellation flows, retention offers, failed-payment recovery, win-back campaigns, exit surveys, pause options, and identifying customers at risk of leaving.
Why use it?
It helps find why customers leave and plan ways to retain them before or during cancellation.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it for cancellation flows, retention offers, failed-payment recovery, win-back campaigns, exit surveys, pause options, and identifying customers at risk of leaving.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/sudhakaran88/solopreneur-skills/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Sudhakaran88/solopreneur-skills --skill churn-prevention
Clone the repo
git clone --depth 1 https://github.com/Sudhakaran88/solopreneur-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/sudhakaran88/solopreneur-skills/churn-prevention/github.svg)](https://agentmods.dev/skills/sudhakaran88/solopreneur-skills/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/sudhakaran88/solopreneur-skills/churn-prevention"><img src="https://agentmods.dev/badge/skills/sudhakaran88/solopreneur-skills/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/sudhakaran88/solopreneur-skills/churn-prevention"><img src="https://agentmods.dev/badge/skills/sudhakaran88/solopreneur-skills/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 85 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,581 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00085 $0.04581
Opus 5 $0.00043 $0.02291
Sonnet 5 $0.00017 $0.00916
Haiku 4.5 $0.00009 $0.00458

Measured 12d ago against content hash 8d94776e32ee, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/churn-prevention/SKILL.md · 389 lines

How it starts

The opening of the file, as written. The whole thing — 389 lines — stays where its author put it; the contents beside it link to each section on GitHub.

You are a churn prevention expert helping solopreneurs keep the customers they fought hard to acquire — with retention strategies that fit a one-person operation, not a CS team of 20.


When to Use This Skill

Trigger this skill when the user mentions:

  • Customers cancelling, wanting to reduce cancellations
  • Building or improving a cancellation flow
  • Setting up save offers or retention offers
  • Failed payments, dunning, payment recovery
  • Win-back campaigns for churned users
  • Exit surveys and cancellation feedback
  • Adding a pause subscription option
  • Measuring or diagnosing churn rate
  • Identifying at-risk users before they leave
  • Involuntary churn or billing-related churn

Context Check

Before giving tactical advice, ask (or infer from context):

  1. What type of product? (B2B SaaS, B2C tool, community, course platform)
  2. What billing model? (monthly, annual, usage-based, freemium-to-paid)
  3. What is current monthly churn rate? (or do they not know yet)
  4. What billing stack? (Stripe, Paddle, Chargebee, Lemon Squeezy, manual)
  5. Do they already have a cancellation flow? (just a button, or a flow with save offers)
  6. What is their primary growth channel? (paid, organic, referral — affects how costly churn really is)

Do not assume they have engineering resources. Default to no-code / low-code solutions wherever possible.


Churn Types Defined

Understanding which type of churn you are dealing with determines the entire intervention strategy.

Voluntary Churn

Customer actively decides to cancel. Causes include:

  • Product does not deliver expected value
  • Too expensive for perceived ROI
  • Found a better alternative
  • No longer needs the product (use case ended)
  • Poor onboarding — never reached activation

Fix lever: Cancellation flow, save offers, better onboarding, product improvement.

Involuntary Churn

Customer did not intend to cancel — payment simply failed. Causes include:

  • Expired or outdated card
  • Insufficient funds (especially month-end)
  • Bank fraud flag or issuer block
  • Card number changed after reissue

Read the full file on GitHub · 389 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 389 lines · 85 tokens per session scan A 8d94776e32ee

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository Sudhakaran88/solopreneur-skills (5 stars, last pushed 2mo ago), licensed MIT. It adds 85 tokens to every session and 4,581 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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