kb-article

kb-article is a skill for Claude Code from sun2443/designer-skills. It costs 53 tokens per session (2,725 once invoked), scanned A, a copy of kb-article, Apache-2.0.

A guide for turning a resolved support issue or common question into a knowledge base article. A knowledge base is a searchable collection of help articles that customers can use without contacting support.

In plain words
What is it for?
Use it to draft how-to guides, troubleshooting articles, FAQs, known-issue notices, and reference pages from tickets or other source material.
Why use it?
It removes repeated explanations by documenting solutions, workarounds, and known issues for self-service.

Skill for Claude Code

Written for Claude Code: argument-hint in frontmatter.

Needs its repository: it reads a path above its own folder, which exists only inside the repository. The line is If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../../CONNECTORS.md)..

Part of the customer-support plugin — 5 skills shipped together

Good fit Use it to draft how-to guides, troubleshooting articles, FAQs, known-issue notices, and reference pages from tickets or other source material.

Compare 6 skills from other repositories ↓
Install

Getting it into your agent

It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.

Clone the repo
git clone --depth 1 https://github.com/sun2443/designer-skills
agentmods
npx agentmods add skills/sun2443/designer-skills/kb-article

Made for: Claude Code.

Or install customer-support, the plugin that ships this one along with the rest of its 5 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for kb-article

README.md
[![agentmods](https://agentmods.dev/badge/skills/sun2443/designer-skills/kb-article/github.svg)](https://agentmods.dev/skills/sun2443/designer-skills/kb-article)
Your own site
<a href="https://agentmods.dev/skills/sun2443/designer-skills/kb-article"><img src="https://agentmods.dev/badge/skills/sun2443/designer-skills/kb-article/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for kb-article

Your own site · 80×15
<a href="https://agentmods.dev/skills/sun2443/designer-skills/kb-article"><img src="https://agentmods.dev/badge/skills/sun2443/designer-skills/kb-article.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 53 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,725 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00053 $0.02725
Opus 5.5 $0.00021 $0.01090
Sonnet 5.5 $0.00011 $0.00545
Haiku 4.5 $0.00005 $0.00272

Measured 13d ago against content hash cfc300f5ecc5, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

kb-article scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 13d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to kb-article — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

customer-support/skills/kb-article/SKILL.md · 352 lines

How it starts

The opening of the file, as written. The whole thing — 352 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/kb-article

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service.

Usage

/kb-article <resolved issue, ticket reference, or topic description>

Examples:

  • /kb-article How to configure SSO with Okta — resolved this for 3 customers last month
  • /kb-article Ticket #4521 — customer couldn't export data over 10k rows
  • /kb-article Common question: how to set up webhook notifications
  • /kb-article Known issue: dashboard charts not loading on Safari 16

Workflow

1. Understand the Source Material

Parse the input to identify:

  • What was the problem? The original issue, question, or error
  • What was the solution? The resolution, workaround, or answer
  • Who does this affect? User type, plan level, or configuration
  • How common is this? One-off or recurring issue
  • What article type fits best? How-to, troubleshooting, FAQ, known issue, or reference (see article types below)

If a ticket reference is provided, look up the full context:

  • ~~support platform: Pull the ticket thread, resolution, and any internal notes
  • ~~knowledge base: Check if a similar article already exists (update vs. create new)
  • ~~project tracker: Check if there's a related bug or feature request

2. Draft the Article

Using the article structure, formatting standards, and searchability best practices below:

  • Follow the template for the chosen article type (how-to, troubleshooting, FAQ, known issue, or reference)
  • Apply the searchability best practices: customer-language title, plain-language opening sentence, exact error messages, common synonyms
  • Keep it scannable: headers, numbered steps, short paragraphs

3. Generate the Article

Present the draft with metadata:

## KB Article Draft

**Title:** [Article title]
**Type:** [How-to / Troubleshooting / FAQ / Known Issue / Reference]
**Category:** [Product area or topic]
**Tags:** [Searchable tags]
**Audience:** [All users / Admins / Developers / Specific plan]

---

[Full article content — using the appropriate template below]

---

### Publishing Notes
- **Source:** [Ticket #, customer conversation, or internal discussion]
- **Existing articles to update:** [If this overlaps with existing content]
- **Review needed from:** [SME or team if technical accuracy needs verification]
- **Suggested review date:** [When to revisit for accuracy]

Read the full file on GitHub · 352 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 13d ago First seen · 352 lines · 53 tokens per session scan A cfc300f5ecc5

Subscribe to this mod's changes

kb-article is a skill published in the GitHub repository sun2443/designer-skills (0 stars, last pushed 6mo ago), licensed Apache-2.0. It adds 53 tokens to every session and 2,725 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. It is 100% identical to kb-article, differing in 0 lines, and is treated as a copy.

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