community-signals

Community Signals Skill

Capture and analyze signals from customer communities, social media, and review sites.

Purpose

Synthesize community feedback into actionable intelligence for product, marketing, and sales teams.

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Required Integrations

Setup: Connect these data sources to enable full functionality. Claude will prompt you to connect any missing integrations when you use this skill.

Data Sources

# COMMUNITY SIGNALS DATA SOURCES
# Configure the sources relevant to your community monitoring

# Enterprise Search (searches across all internal sources)
- source: enterprise_search
  connector: "{{GLEAN | MOVEWORKS | ELASTIC}}"
  data:
    - internal_docs
    - wiki_content
    - slack_history

# Social Listening
- source: social_listening
  connector: "{{SPROUT_SOCIAL | HOOTSUITE | BRANDWATCH}}"
  data:
    - brand_mentions
    - competitor_mentions
    - sentiment_data
    - influencer_activity

# Review Sites
- source: review_sites
  sources:
    - g2
    - capterra
    - trustradius
    - gartner_peer_insights
  data:
    - reviews
    - ratings
    - competitive_comparisons

# Community Platforms
- source: community
  connector: "{{DISCOURSE | SLACK | DISCORD | CIRCLE}}"
  data:
    - discussions
    - feature_requests
    - user_feedback

# Support Data
- source: support
  connector: "{{ZENDESK | INTERCOM | FRESHDESK}}"
  data:
    - ticket_themes
    - customer_feedback
    - satisfaction_scores

# NPS/Survey Data
- source: surveys
  connector: "{{DELIGHTED | TYPEFORM | SURVEYMONKEY}}"
  data:
    - nps_scores
    - verbatim_responses
    - satisfaction_trends

Output Destinations

# Where to deliver community signal outputs
outputs:
  # Always available - display in Claude UI
  - type: display
    enabled: true

  # Save reports
  - type: documents
    connector: "{{GOOGLE_DRIVE | SHAREPOINT | NOTION}}"
    destination: "/Marketing/Community Intelligence/"

  # Alert channels
  - type: slack
    connector: "{{SLACK}}"
    channels:
      signals: "#community-signals"
      competitive: "#competitive-intel"
      escalations: "#customer-escalations"

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