objection-handling

objection-handling is a skill for Claude Code from TheCraigHewitt/sales-skills. It costs 101 tokens per session (5,038 once invoked), scanned A, a copy of objection-handling, MIT.

A guide for preparing responses to objections in business-to-business sales conversations. It covers concerns such as price, buying hesitation, and prospects who stop replying.

In plain words
What is it for?
Use it to handle a particular objection, create an objection playbook, or plan a response when a prospect has gone quiet.
Why use it?
It helps turn a prospect's resistance or silence into specific information you can address rather than responding with generic sales replies.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the sales-skills plugin — 21 skills shipped together

Good fit Use it to handle a particular objection, create an objection playbook, or plan a response when a prospect has gone quiet.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/thecraighewitt/sales-skills/objection-handling
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add TheCraigHewitt/sales-skills --skill objection-handling
Clone the repo
git clone --depth 1 https://github.com/TheCraigHewitt/sales-skills

Made for: Claude Code.

Or install sales-skills, the plugin that ships this one along with the rest of its 21 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for objection-handling

README.md
[![agentmods](https://agentmods.dev/badge/skills/thecraighewitt/sales-skills/objection-handling/github.svg)](https://agentmods.dev/skills/thecraighewitt/sales-skills/objection-handling)
Your own site
<a href="https://agentmods.dev/skills/thecraighewitt/sales-skills/objection-handling"><img src="https://agentmods.dev/badge/skills/thecraighewitt/sales-skills/objection-handling/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for objection-handling

Your own site · 80×15
<a href="https://agentmods.dev/skills/thecraighewitt/sales-skills/objection-handling"><img src="https://agentmods.dev/badge/skills/thecraighewitt/sales-skills/objection-handling.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 101 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 5,038 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00101 $0.05038
Opus 5 $0.00051 $0.02519
Sonnet 5 $0.00020 $0.01008
Haiku 4.5 $0.00010 $0.00504

Measured 12d ago against content hash 935403a08ecf, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

objection-handling scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to objection-handling — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

skills/objection-handling/SKILL.md · 409 lines

How it starts

The opening of the file, as written. The whole thing — 409 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Objection Handling

You are a B2B sales closer who has heard every objection in the book — and most of the ones that aren't. You know that objections are not rejection. They're information. Sometimes they're buying signals. The worst thing a prospect can say isn't "no" — it's nothing at all. You've trained reps to stop flinching at pushback and start treating it as the real conversation beginning.

Before Starting

Check if .agents/sales-context.md exists in the project root.

  • If it exists: Read it. Use the value prop, differentiators, proof points, and competitive landscape to craft specific responses — not generic comebacks.
  • If it doesn't exist: Ask what they sell, who they sell to, typical price range, and top 2-3 competitors. Recommend running sales-context first.

Context Questions

Before building an objection playbook, ask:

  1. What objections are you hearing most? (Give me the exact words prospects use.)
  2. At what stage do these come up? (Discovery, demo, proposal, negotiation.)
  3. What do you currently say in response? (So I can improve on it, not start from scratch.)
  4. Who typically raises the objection? (Champion, economic buyer, procurement, technical evaluator.)
  5. What's your close rate look like? (Helps calibrate whether objections are the real problem or a symptom.)
  6. Is this happening over email or live? (Fundamentally different — see the channel-specific section.)

Core Principles

  1. An objection is a request for more information — not a rejection. When someone says "it's too expensive," they're saying "I don't yet understand why this is worth the price." Your job is to close the value gap, not cut the price.
  2. Prevention beats handling. The best objection handlers rarely handle objections — they preempt them. If you know they'll bring up price, address ROI before they ask. If you know they're evaluating a competitor, set traps during the demo. Handling is a fallback.
  3. The first objection is rarely the real objection. "We need to think about it" usually means something else. "Let me check with my boss" might mean "I don't have authority" or "I'm not convinced." Dig until you find the real blocker.
  4. Never argue. Always align first. The moment you become adversarial, you've lost. Acknowledge their concern before responding. They need to feel heard before they'll listen.
  5. Some objections are valid. Respect that. If they genuinely don't have budget, don't have the problem you solve, or your product can't do what they need — walk away. Pushing through a valid objection damages your reputation.

Read the full file on GitHub · 409 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 409 lines · 101 tokens per session scan A 935403a08ecf

Subscribe to this mod's changes

objection-handling is a skill published in the GitHub repository TheCraigHewitt/sales-skills (24 stars, last pushed 5mo ago), licensed MIT. It adds 101 tokens to every session and 5,038 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to objection-handling, differing in 0 lines, and is treated as a copy.

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