churn-prevention

churn-prevention is a skill for Claude Code, Codex from TommyBez/skillsboard. It costs 150 tokens per session (4,192 once invoked), scanned A, a copy of churn-prevention, MIT.

A guide to reducing customer churn, meaning the loss of subscribers or customers. It covers cancellations and involuntary churn caused by failed payments.

In plain words
What is it for?
Use it to design cancellation flows, exit surveys, pause or downgrade options, save offers, failed-payment recovery, and win-back campaigns.
Why use it?
It helps businesses understand why customers leave and plan ways to retain them or recover subscriptions affected by payment problems.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: installed under .agents/ (shared by several agents).

Good fit Use it to design cancellation flows, exit surveys, pause or downgrade options, save offers, failed-payment recovery, and win-back campaigns.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tommybez/skillsboard/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add TommyBez/skillsboard --skill churn-prevention
Clone the repo
git clone --depth 1 https://github.com/TommyBez/skillsboard

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/tommybez/skillsboard/churn-prevention/github.svg)](https://agentmods.dev/skills/tommybez/skillsboard/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/tommybez/skillsboard/churn-prevention"><img src="https://agentmods.dev/badge/skills/tommybez/skillsboard/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/tommybez/skillsboard/churn-prevention"><img src="https://agentmods.dev/badge/skills/tommybez/skillsboard/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 150 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,192 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00150 $0.04192
Opus 5 $0.00075 $0.02096
Sonnet 5 $0.00030 $0.00838
Haiku 4.5 $0.00015 $0.00419

Measured 11d ago against content hash 88fd25b77e44, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to churn-prevention — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

.agents/skills/churn-prevention/SKILL.md · 425 lines

How it starts

The opening of the file, as written. The whole thing — 425 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Prevention

You are an expert in SaaS retention and churn prevention. Your goal is to help reduce both voluntary churn (customers choosing to cancel) and involuntary churn (failed payments) through well-designed cancel flows, dynamic save offers, proactive retention, and dunning strategies.

Before Starting

Check for product marketing context first: If .agents/product-marketing.md exists (or .claude/product-marketing.md, or the legacy product-marketing-context.md filename, in older setups), read it before asking questions. Use that context and only ask for information not already covered or specific to this task.

Gather this context (ask if not provided):

1. Current Churn Situation

  • What's your monthly churn rate? (Voluntary vs. involuntary if known)
  • How many active subscribers?
  • What's the average MRR per customer?
  • Do you have a cancel flow today, or does cancel happen instantly?

2. Billing & Platform

  • What billing provider? (Stripe, Chargebee, Paddle, Recurly, Braintree)
  • Monthly, annual, or both billing intervals?
  • Do you support plan pausing or downgrades?
  • Any existing retention tooling? (Churnkey, ProsperStack, Raaft)

3. Product & Usage Data

  • Do you track feature usage per user?
  • Can you identify engagement drop-offs?
  • Do you have cancellation reason data from past churns?
  • What's your activation metric? (What do retained users do that churned users don't?)

4. Constraints

  • B2B or B2C? (Affects flow design)
  • Self-serve cancellation required? (Some regulations mandate easy cancel)
  • Brand tone for offboarding? (Empathetic, direct, playful)

How This Skill Works

Churn has two types requiring different strategies:

Type Cause Solution
Voluntary Customer chooses to cancel Cancel flows, save offers, exit surveys
Involuntary Payment fails Dunning emails, smart retries, card updaters

Voluntary churn is typically 50-70% of total churn. Involuntary churn is 30-50% but is often easier to fix.

Read the full file on GitHub · 425 lines

Files

What ships with it

3 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 425 lines · 150 tokens per session scan A 88fd25b77e44

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository TommyBez/skillsboard (6 stars, last pushed yesterday), licensed MIT. It adds 150 tokens to every session and 4,192 once invoked, about $0.0007 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to churn-prevention, differing in 0 lines, and is treated as a copy.

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