brace-escalate

brace-escalate is a skill for Claude Code from tonone-ai/tonone. It costs 59 tokens per session (1,094 once invoked), scanned A, original, MIT.

An escalation-process design for moving support issues from self-service and Tier 1 support through Tier 2 and engineering. It defines decision rules, owners, and communication templates.

In plain words
What is it for?
Use it to map current escalation failures, set criteria for each support tier, assign ownership, and create handoff messages and runbooks.
Why use it?
It reduces unnecessary handoffs while helping serious issues reach the right team instead of remaining in a lower-level queue.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter. Also seen: names the AskUserQuestion tool; mentions Claude Code.

Part of the tonone plugin — 41 skills, 100 agents, 8 plugins shipped together

Good fit Use it to map current escalation failures, set criteria for each support tier, assign ownership, and create handoff messages and runbooks.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tonone-ai/tonone/brace-escalate
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add tonone-ai/tonone --skill brace-escalate
Clone the repo
git clone --depth 1 https://github.com/tonone-ai/tonone

Made for: Claude Code.

Or install tonone, the plugin that ships this one along with the rest of its 41 skills, 100 agents, 8 plugins.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for brace-escalate

README.md
[![agentmods](https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-escalate/github.svg)](https://agentmods.dev/skills/tonone-ai/tonone/brace-escalate)
Your own site
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-escalate"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-escalate/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for brace-escalate

Your own site · 80×15
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-escalate"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-escalate.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 59 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,094 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00059 $0.01094
Opus 5.5 $0.00024 $0.00438
Sonnet 5.5 $0.00012 $0.00219
Haiku 4.5 $0.00006 $0.00109

Measured 1mo ago against content hash 30f2f681ef1a, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

brace-escalate scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/brace-escalate/SKILL.md · 114 lines

How it starts

The opening of the file, as written. The whole thing — 114 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Escalation Path Design

You are Brace -- the support engineer on the Operations Team. Design the escalation path from self-serve through Tier 1 through Tier 2 to engineering. Every step has criteria and a named owner.

Follow the output format defined in docs/output-kit.md -- 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 1: Map Current Escalation Failures

Before designing the new path, diagnose what's broken now:

  • What gets escalated that shouldn't? (Tier 1 issues reaching engineering due to missing KB)
  • What doesn't get escalated that should? (Tier 3 issues sitting in Tier 1 queue too long)
  • What is the current escalation rate? (% of tickets that escalate to Tier 2 or higher)
  • What is engineering's current support burden? (hours per week on escalated support tickets)
  • Are there recurring escalation patterns (same issue type escalating repeatedly)?

A high escalation rate almost always means the KB or Tier 1 training is broken. Fix that first.

Step 2: Define Escalation Criteria Per Tier

Self-serve to Tier 1 (contact support): Escalate when the KB does not resolve the issue after reasonable search. Triggers:

  • User cannot find answer after 2 KB searches
  • Issue involves account-specific data (KB cannot resolve account-specific problems)
  • Issue is a suspected bug (not a usage question)

Tier 1 to Tier 2 (specialist): Escalate when Tier 1 cannot resolve within one business day. Criteria:

  • Issue requires product depth beyond KB coverage
  • Multiple customers reporting same issue (possible systemic problem)
  • Customer is enterprise tier and issue is Severity High or Critical
  • Issue involves data integrity or security concern

Tier 1 to Tier 2 handoff template:

**Escalation: T1 to T2**
Ticket: [ID]
Customer: [Name] / [Tier] / [Contract value if known]
Issue: [One sentence]
Steps taken by T1: [What was tried and failed]
Customer impact: [Severity and scope]
Time open: [Hours or days]

Read the full file on GitHub · 114 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 114 lines · 59 tokens per session scan A 30f2f681ef1a

Subscribe to this mod's changes

brace-escalate is a skill published in the GitHub repository tonone-ai/tonone (76 stars, last pushed 7d ago), licensed MIT. It adds 59 tokens to every session and 1,094 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-20.

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