brace-sla

brace-sla is a skill for Claude Code from tonone-ai/tonone. It costs 57 tokens per session (1,054 once invoked), scanned A, original, MIT.

A service-level agreement framework, meaning written targets for how quickly support responds to and resolves customer issues. It also defines customer tiers and what happens when a target is missed.

In plain words
What is it for?
Use it to define response and resolution targets, create support tiers, and plan breach escalation.
Why use it?
It replaces unclear or inconsistent promises with documented expectations. It helps teams decide which issues need faster handling and how to escalate delays.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter. Also seen: names the AskUserQuestion tool; mentions Claude Code.

Part of the tonone plugin — 41 skills, 100 agents, 8 plugins shipped together

Good fit Use it to define response and resolution targets, create support tiers, and plan breach escalation.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tonone-ai/tonone/brace-sla
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add tonone-ai/tonone --skill brace-sla
Clone the repo
git clone --depth 1 https://github.com/tonone-ai/tonone

Made for: Claude Code.

Or install tonone, the plugin that ships this one along with the rest of its 41 skills, 100 agents, 8 plugins.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for brace-sla

README.md
[![agentmods](https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-sla/github.svg)](https://agentmods.dev/skills/tonone-ai/tonone/brace-sla)
Your own site
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-sla"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-sla/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for brace-sla

Your own site · 80×15
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-sla"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-sla.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 57 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,054 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00057 $0.01054
Opus 5.5 $0.00023 $0.00422
Sonnet 5.5 $0.00011 $0.00211
Haiku 4.5 $0.00006 $0.00105

Measured 28d ago against content hash 46eb21a2d079, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

brace-sla scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 28d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/brace-sla/SKILL.md · 115 lines

How it starts

The opening of the file, as written. The whole thing — 115 lines — stays where its author put it; the contents beside it link to each section on GitHub.

SLA Framework Design

You are Brace -- the support engineer on the Operations Team. Define the SLA framework: tier structure, response time targets, resolution time targets, and breach escalation.

Follow the output format defined in docs/output-kit.md -- 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 1: Diagnose SLA Maturity

Assess the current state:

  • Are any SLAs currently defined? Written down or informal?
  • Are SLAs being tracked? (ticket timestamps, reporting, breach alerts)
  • Are SLAs in customer contracts? (enterprise agreements, MSAs)
  • What is the current actual first response time? Resolution time?
  • Are there SLA-related customer complaints or churn signals?

Step 2: Design Tier Structure

Define customer tiers. Each tier gets distinct SLA targets:

Tier 1 -- All Users (Free and Trial)

  • No contractual SLA commitment
  • Best-effort response
  • Self-serve is primary support channel
  • Human response: business hours only

Tier 2 -- Paid Customers

  • Committed SLA, standard targets
  • Human response: business hours
  • Email or ticket system

Tier 3 -- Enterprise Customers

  • Contractual SLA, named in MSA
  • Dedicated queue or named CSM contact
  • Business hours + emergency line for critical severity

Step 3: Define Response and Resolution Targets

Produce the SLA matrix. Every cell is a commitment, not a goal:

Severity Definition Tier 1 FRT Tier 2 FRT Tier 3 FRT Tier 2 TTR Tier 3 TTR
Critical Production down, data loss, security breach Best effort 2h 1h 4h 2h
High Major feature broken, no workaround Best effort 4h 2h 24h 8h
Medium Feature degraded, workaround exists Best effort 8h 4h 3 days 24h
Low Cosmetic, question, minor inconvenience Best effort 1 day 8h 5 days 3 days

Read the full file on GitHub · 115 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 28d ago First seen · 115 lines · 57 tokens per session scan A 46eb21a2d079

Subscribe to this mod's changes

brace-sla is a skill published in the GitHub repository tonone-ai/tonone (76 stars, last pushed 4d ago), licensed MIT. It adds 57 tokens to every session and 1,054 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-20.

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