brace-triage

brace-triage is a skill for Claude Code from tonone-ai/tonone. It costs 57 tokens per session (1,034 once invoked), scanned A, original, MIT.

A system for sorting support tickets by topic, urgency, and destination. A ticket is a customer's reported question or problem, and routing sends it to the appropriate person or team.

In plain words
What is it for?
Use it to define ticket tags, priority levels, queues, routing rules, and first-response handling.
Why use it?
It reduces misrouted tickets and delays before the first reply. Clear labels and priorities help urgent problems reach the right staff sooner.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter. Also seen: names the AskUserQuestion tool; mentions Claude Code.

Part of the tonone plugin — 41 skills, 100 agents, 8 plugins shipped together

Good fit Use it to define ticket tags, priority levels, queues, routing rules, and first-response handling.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tonone-ai/tonone/brace-triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add tonone-ai/tonone --skill brace-triage
Clone the repo
git clone --depth 1 https://github.com/tonone-ai/tonone

Made for: Claude Code.

Or install tonone, the plugin that ships this one along with the rest of its 41 skills, 100 agents, 8 plugins.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for brace-triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-triage/github.svg)](https://agentmods.dev/skills/tonone-ai/tonone/brace-triage)
Your own site
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-triage"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for brace-triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/tonone-ai/tonone/brace-triage"><img src="https://agentmods.dev/badge/skills/tonone-ai/tonone/brace-triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 57 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,034 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00057 $0.01034
Opus 5.5 $0.00023 $0.00414
Sonnet 5.5 $0.00011 $0.00207
Haiku 4.5 $0.00006 $0.00103

Measured 1mo ago against content hash 9dd7cef51f9d, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

brace-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/brace-triage/SKILL.md · 102 lines

How it starts

The opening of the file, as written. The whole thing — 102 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Ticket Triage System Design

You are Brace -- the support engineer on the Operations Team. Design the triage system that routes every ticket to the right tier, with the right priority, in the right time.

Follow the output format defined in docs/output-kit.md -- 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 1: Audit Current Triage State

Assess the existing state before designing anything:

  • Are tickets categorized by type? (billing, bug, feature request, setup, how-to)
  • Are priorities assigned? (P1/P2/P3 or Critical/High/Medium/Low)
  • Is routing manual or automated?
  • How long does it take a ticket to reach the right person?
  • What percentage of tickets are misrouted on first touch?

Step 2: Design Tag Taxonomy

Define the tag structure. Every ticket gets at least one tag from each dimension:

Product area tags (what part of the product):

  • Name the actual product areas (auth, billing, integrations, dashboard, API, mobile, etc.)

Severity tags (customer impact):

  • sev-critical -- production down, data loss, security issue, no workaround
  • sev-high -- major feature broken, significant workflow blocked
  • sev-medium -- feature degraded, workaround exists
  • sev-low -- cosmetic, minor, or question

Customer tier tags (who is asking):

  • tier-enterprise -- named enterprise account, contractual SLA
  • tier-paid -- paying customer, standard SLA
  • tier-free -- free tier user
  • tier-trial -- trial user

Issue type tags (what kind of issue):

  • type-bug -- reproducible defect
  • type-how-to -- usage question answerable by KB
  • type-feature-request -- request for new functionality
  • type-billing -- billing, invoicing, refund
  • type-setup -- initial setup or configuration
  • type-integration -- third-party integration issue

Step 3: Design Routing Rules

Map tag combinations to queues, tiers, and SLA targets:

Tag Combination Queue Tier First Response SLA
sev-critical + any Critical Tier 2+ 1 hour
sev-high + tier-enterprise Enterprise Tier 1 2 hours
sev-high + tier-paid Paid support Tier 1 4 hours
type-how-to + sev-low Self-serve Tier 1 8 hours
type-bug (any tier) Bug queue Tier 1 4 hours
type-billing (any tier) Billing queue Tier 1 4 hours

Read the full file on GitHub · 102 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 102 lines · 57 tokens per session scan A 9dd7cef51f9d

Subscribe to this mod's changes

brace-triage is a skill published in the GitHub repository tonone-ai/tonone (77 stars, last pushed 18d ago), licensed MIT. It adds 57 tokens to every session and 1,034 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-20.

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