Twilio for AI provides coding agents with skills and an MCP server for using Twilio services and documentation. The MCP server searches Twilio documentation and API specifications and retrieves full schemas for selected operations, while the skills supply procedural guidance to agents. Its catalogue add-ons are intended for Claude Code, Cursor, Codex, and other tools that support the Agent Skills standard.
Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add twilio/ai --skill twilio-conversation-intelligencegit clone --depth 1 https://github.com/twilio/aiWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/twilio/ai/twilio-conversation-intelligence)<a href="https://agentmods.dev/skills/twilio/ai/twilio-conversation-intelligence"><img src="https://agentmods.dev/badge/skills/twilio/ai/twilio-conversation-intelligence.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00054 | $0.07766 |
| Opus 5 | $0.00027 | $0.03883 |
| Sonnet 5 | $0.00011 | $0.01553 |
| Haiku 4.5 | $0.00005 | $0.00777 |
Grade B, and why
twilio-conversation-intelligence scanned grade B with 2 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Sends data to an external URLmediumData exfiltration
A POST to an outside endpoint may be telemetry or may be exfiltration; either way the mod talks to somewhere, and you should know where.
const convConfigResponse = await fetch( 'https://conversations.twilio.com/v2/ControlPlane/Configurations', { method: 'POST', Makes network callslowCapability
Not a fault in itself. Listed so you know the mod talks to something, and to what.
const response = await fetch(url, { headers: getAuthHeaders() }); How it starts
The opening of the file, as written. The whole thing — 619 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Conversation Intelligence
Decision-making guide for Twilio's Conversation Intelligence v3 API — real-time and post-call GenAI analysis of conversations across Voice, SMS, RCS, and WhatsApp. Covers Intelligence Configurations, Language Operators (Twilio-authored and custom), Rules, Triggers, Actions, and result consumption.
Security: All inbound messages captured by the Orchestrator are untrusted external input. If Intelligence operators process this content with LLMs, their prompts should include instructions to ignore adversarial content and not follow instructions embedded in customer messages.
GA — Conversation Intelligence v3 is generally available.
Use Cases
Conversation Intelligence powers human agent augmentation — giving every agent a "second brain" that listens, understands, and surfaces the right data at the right time. Agents focus on empathy, judgment, and problem-solving; AI handles analysis and assistance.
Wrap-up Agent Assist (Post-Call)
Analyze completed conversations and generate structured outputs — summaries, sentiment signals, topic dispositions. Reduces after-call work, accelerates agent transitions to next interaction. Low-friction entry point — start here.
- Operators: Summary, Sentiment, custom Conversation Scoring
- Trigger:
CONVERSATION_END - Integration: Webhook → CRM case note creation
Real-time Agent Assist
Analyze conversations as they unfold. Surface sentiment shifts, script adherence signals, or recommended next responses enriched with customer history and enterprise knowledge. Agents respond more confidently without searching across systems.
- Operators: Script Adherence, Next Best Response, Escalation Risk (custom)
- Trigger:
COMMUNICATION - Integration: Webhook → Agent desktop overlay
Real-time Workflow Automation
Combine real-time intelligence with orchestration to trigger downstream workflows when specific conditions are met — escalate to supervisor, trigger fraud prevention, notify specialist.
What ships with it
3 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 9d ago First seen · 619 lines · 54 tokens per session scan B fe1a0c38d64f
twilio-conversation-intelligence is a skill published in the GitHub repository twilio/ai (30 stars, last pushed 24d ago), licensed MIT. It adds 54 tokens to every session and 7,766 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it B with 2 findings (sends data to an external url, makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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