product-help-center

product-help-center is a skill for Codex from vasilyu1983/AI-Agents-public. It costs 32 tokens per session (3,385 once invoked), scanned A, original, MIT.

Guidance for designing help centers and self-service support systems for people and AI assistants. It covers information structure, article formats, search, retrieval, permissions, and escalation.

In plain words
What is it for?
Use it to plan help-center taxonomy, write reusable article standards, choose a support-docs platform, and design retrieval-based support with citations.
Why use it?
It helps users find reliable answers without always contacting support. It also makes documentation easier for search systems and AI tools to use correctly.

Skill for Codex

Written for Codex: agents/openai.yaml present. Also seen: mentions Claude Code; mentions Codex.

Good fit Use it to plan help-center taxonomy, write reusable article standards, choose a support-docs platform, and design retrieval-based support with citations.

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Install with agentmods
npx agentmods add skills/vasilyu1983/ai-agents-public/product-help-center
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add vasilyu1983/AI-Agents-public --skill product-help-center
Clone the repo
git clone --depth 1 https://github.com/vasilyu1983/AI-Agents-public

Made for: Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for product-help-center

README.md
[![agentmods](https://agentmods.dev/badge/skills/vasilyu1983/ai-agents-public/product-help-center/github.svg)](https://agentmods.dev/skills/vasilyu1983/ai-agents-public/product-help-center)
Your own site
<a href="https://agentmods.dev/skills/vasilyu1983/ai-agents-public/product-help-center"><img src="https://agentmods.dev/badge/skills/vasilyu1983/ai-agents-public/product-help-center/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for product-help-center

Your own site · 80×15
<a href="https://agentmods.dev/skills/vasilyu1983/ai-agents-public/product-help-center"><img src="https://agentmods.dev/badge/skills/vasilyu1983/ai-agents-public/product-help-center.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 32 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,385 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00032 $0.03385
Opus 5 $0.00016 $0.01692
Sonnet 5 $0.00006 $0.00677
Haiku 4.5 $0.00003 $0.00338

Measured 9d ago against content hash beda6ba58036, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

product-help-center scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/validate_sources.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

frameworks/shared-skills/skills/product-help-center/SKILL.md · 299 lines

How it starts

The opening of the file, as written. The whole thing — 299 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Help Center Design

Design public help centers, in-app self-service, and AI-consumable documentation systems.

Use this skill when the user needs one of these outcomes:

  • pick or compare a help center, docs, or support-AI platform
  • design or audit taxonomy, navigation, article standards, and governance
  • plan retrieval-first support AI with citations, tool permissions, and escalation
  • make docs easier for humans, search, and AI agents to consume

Workflow

  1. Classify the surface
    • Support help center, developer docs portal, internal knowledge base, in-app guidance, or hybrid.
  2. Define audience and risk
    • End users, admins, developers, agents, regulated customers, multilingual audiences.
  3. Choose the operating model
    • Human-authored docs only, retrieval-first support AI, or agentic support with approved tools.
  4. Design information architecture
    • Category structure, navigation, search strategy, metadata, URL rules, and versioning.
  5. Standardize content
    • Article types, writing rules, visual rules, and reusable templates.
  6. Instrument quality
    • Search analytics, self-service outcomes, citation quality, handoff quality, and freshness signals.
  7. Run knowledge operations
    • Owners, review cadences, release-driven updates, and stale-content remediation.

Expected outputs:

  • help center or docs platform recommendation with rationale
  • taxonomy map, metadata schema, and article backlog
  • support AI design with sources, escalation policy, and guardrails
  • operating model for ownership, QA, and measurement

ASCII Flow

Help center or support-docs request
  -> Classify surface: help center, developer docs, KB, in-app, or hybrid
  -> Define audience, risk, locale, and support context
  -> Choose operating model
     +-- human-authored docs
     +-- retrieval-first support AI
     +-- agentic support with approved tools
  -> Design IA, taxonomy, metadata, URLs, search, and versioning
  -> Standardize article types and templates
  -> Add measurement: search, self-service, citations, handoff, freshness
  -> Assign owners, review cadence, migration plan, and stale-content loop

Read the full file on GitHub · 299 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 299 lines · 32 tokens per session scan A beda6ba58036

Subscribe to this mod's changes

product-help-center is a skill published in the GitHub repository vasilyu1983/AI-Agents-public (87 stars, last pushed 10d ago), licensed MIT. It adds 32 tokens to every session and 3,385 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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