onboarding-playbook

onboarding-playbook is a skill for Claude Code, Codex from w95/awesome-claude-corporate-skills. It costs 23 tokens per session (4,050 once invoked), scanned A, original, MIT.

A plan for guiding customers through setup and early product use with milestones, training, health checks, and success measures.

In plain words
What is it for?
It is for creating implementation timelines, kickoff plans, training steps, adoption checks, and customer success criteria.
Why use it?
It gives onboarding a clear sequence and makes it easier to see whether a customer is progressing or getting stuck.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit It is for creating implementation timelines, kickoff plans, training steps, adoption checks, and customer success criteria.

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Install with agentmods
npx agentmods add skills/w95/awesome-claude-corporate-skills/onboarding-playbook
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add w95/awesome-claude-corporate-skills --skill onboarding-playbook
Clone the repo
git clone --depth 1 https://github.com/w95/awesome-claude-corporate-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for onboarding-playbook

README.md
[![agentmods](https://agentmods.dev/badge/skills/w95/awesome-claude-corporate-skills/onboarding-playbook/github.svg)](https://agentmods.dev/skills/w95/awesome-claude-corporate-skills/onboarding-playbook)
Your own site
<a href="https://agentmods.dev/skills/w95/awesome-claude-corporate-skills/onboarding-playbook"><img src="https://agentmods.dev/badge/skills/w95/awesome-claude-corporate-skills/onboarding-playbook/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for onboarding-playbook

Your own site · 80×15
<a href="https://agentmods.dev/skills/w95/awesome-claude-corporate-skills/onboarding-playbook"><img src="https://agentmods.dev/badge/skills/w95/awesome-claude-corporate-skills/onboarding-playbook.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 23 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,050 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00023 $0.04050
Opus 5 $0.00012 $0.02025
Sonnet 5 $0.00005 $0.00810
Haiku 4.5 $0.00002 $0.00405

Measured 9d ago against content hash 1547c2a986e4, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

onboarding-playbook scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

11-customer-success/onboarding-playbook/SKILL.md · 593 lines

How it starts

The opening of the file, as written. The whole thing — 593 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Onboarding Playbook

Overview

Design comprehensive onboarding playbooks that accelerate time-to-value, ensure customer success, and build strong product adoption. Effective onboarding sets the foundation for long-term customer health, expansion, and retention.

Onboarding Goals

Primary Objectives:

  • Get customer live on the product (time-to-value: <30 days)
  • Achieve 80% adoption of core features within 60 days
  • Build internal champion for product expansion
  • Establish positive relationship and trust
  • Enable customer to operate independently

Success Metrics:

  • Time to first value: 7-14 days
  • First 30 days: Core workflows operational
  • By day 60: 80% core features adopted; team trained
  • By day 90: Expansion conversation; roadmap discussion
  • By month 6: Renewal conversation with confidence

Onboarding Playbook Template

Phase 1: Pre-Implementation (Days -7 to 0)

Week Before Go-Live:

Kickoff Meeting (30-60 min):

  • Attendees: Customer PM/owner, IT lead, CSM, Implementation lead
  • Agenda:
    • Customer success plan overview
    • Timeline and milestones
    • Roles and responsibilities
    • Success criteria definition
    • Risk identification

Deliverables:

  • Success plan documented (shared document)
  • Timeline and key dates confirmed
  • Customer DRI (Directly Responsible Individual) named
  • Escalation path defined
  • Communication cadence set (weekly check-ins)

Pre-Implementation Prep:

  • Customer provides data (systems to integrate, data formats)
  • Vendor prepares: Sandbox environment, test data, configurations
  • Customer: Network access, credentials, IT approvals
  • Vendor: Training materials, documentation, runbooks

Stakeholder Alignment:

Role | Name | Company | Responsibility | Communication Freq
-----|------|---------|-----------------|------------------
Executive Sponsor | [Name] | Customer | Executive alignment; approval | Monthly
Project Lead | [Name] | Customer | Day-to-day project ownership | Weekly
IT Lead | [Name] | Customer | System access; security; infrastructure | Weekly
Power Users | [Names] | Customer | Feature validation; training peers | 2x/week
CSM | [Name] | Vendor | Overall account; success planning | 2x/week
Implementation Lead | [Name] | Vendor | Technical implementation | 2x/week
Product SME | [Name] | Vendor | Feature training; workflow design | As needed

Read the full file on GitHub · 593 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 593 lines · 23 tokens per session scan A 1547c2a986e4

Subscribe to this mod's changes

onboarding-playbook is a skill published in the GitHub repository w95/awesome-claude-corporate-skills (198 stars, last pushed 6mo ago), licensed MIT. It adds 23 tokens to every session and 4,050 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.