Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add whawkinsiv/solo-founder-skills --skill supportgit clone --depth 1 https://github.com/whawkinsiv/solo-founder-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/whawkinsiv/solo-founder-skills/support)<a href="https://agentmods.dev/skills/whawkinsiv/solo-founder-skills/support"><img src="https://agentmods.dev/badge/skills/whawkinsiv/solo-founder-skills/support/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/whawkinsiv/solo-founder-skills/support"><img src="https://agentmods.dev/badge/skills/whawkinsiv/solo-founder-skills/support.svg" alt="Reviewed on agentmods" width="80" height="20"></a>- NVIDIA SkillSpector pass
What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00048 | $0.02287 |
| Opus 5 | $0.00024 | $0.01144 |
| Sonnet 5 | $0.00010 | $0.00457 |
| Haiku 4.5 | $0.00005 | $0.00229 |
Grade A, and why
support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 307 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Support & Documentation
The best support interaction is the one that never happens. This skill helps you build self-serve documentation that eliminates tickets, set up efficient support workflows, and scale from 10 to 10,000 customers without a support team.
Core Principles
- The best support interaction is the one that never happens. Invest in self-serve before staffing.
- Documentation is not a chore — it's the highest-leverage support tool you have. One good help article prevents thousands of tickets.
- Support is research. Every ticket reveals a product flaw, a UX failure, or a documentation gap. Track and fix the root cause, not just the symptom.
- Tone matters more than speed. A warm, helpful reply in 4 hours beats a robotic auto-response in 4 seconds.
- A solo founder can support 500+ customers if the product, docs, and onboarding are good. If support is crushing you at 50 customers, the product has problems.
Minimal Support Setup
What You Need at Launch
Tier 1: Absolute minimum (launch day)
- Contact email ([email protected]) routed to your inbox
- 5-10 FAQ entries on a /help or /faq page
- In-app "need help?" link that opens email compose
Tier 2: First 100 users
- Help center with 15-25 articles covering common questions
- Canned responses for the 5 most common questions
- Simple ticket tracking (even a spreadsheet or Notion board works)
Tier 3: 100-500 users
- Dedicated help center tool (Intercom, Crisp, HelpScout, or Plain)
- In-app chat widget (live during business hours, async otherwise)
- Knowledge base with search
- Response time target: <4 hours during business hours
Tier 4: 500+ users
- All of above + automated responses for common issues
- Status page for incidents
- Community forum or Discord for peer-to-peer support
- Consider first support hire (or contractor)
Tool Recommendations by Stage
$0/mo: Email + Notion/Google Docs help page
$0-50/mo: Crisp (free tier) or Tawk.to (free)
$50-100/mo: HelpScout Starter or Intercom Starter
$100-300/mo: Intercom or Plain (for developer tools)
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 11d ago First seen · 307 lines · 48 tokens per session scan A 9772eac33764
support is a skill published in the GitHub repository whawkinsiv/solo-founder-skills (243 stars, last pushed 15d ago), licensed MIT. It adds 48 tokens to every session and 2,287 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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