conversations-v2

conversations-v2 is a skill for Claude Code, Codex from wittyreference/twilio-claude-plugin. It costs 13 tokens per session (3,011 once invoked), scanned B, original, MIT.

A guide to Twilio Conversations v2, an HTTP service that tracks customer conversations across SMS, voice, WhatsApp, RCS, chat, and email.

In plain words
What is it for?
Use it to capture cross-channel communications, manage participants, configure capture rules, or debug conversation lifecycles.
Why use it?
It helps group messages from different channels into shared conversations and connect them with customer profiles and analysis systems.

Skill for Claude CodeCodex

Part of the twilio-claude-plugin plugin — 67 skills, 18 commands, 7 agents, 5 hooks shipped together

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/wittyreference/twilio-claude-plugin/conversations-v2
Any agent
npx skills add wittyreference/twilio-claude-plugin --skill conversations-v2
Clone the repo
git clone --depth 1 https://github.com/wittyreference/twilio-claude-plugin

Made for: Claude Code, Codex.

Or install twilio-claude-plugin, the plugin that ships this one along with the rest of its 67 skills, 18 commands, 7 agents, 5 hooks.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for conversations-v2

README.md
[![agentmods](https://agentmods.dev/badge/skills/wittyreference/twilio-claude-plugin/conversations-v2.svg)](https://agentmods.dev/skills/wittyreference/twilio-claude-plugin/conversations-v2)
Your own site
<a href="https://agentmods.dev/skills/wittyreference/twilio-claude-plugin/conversations-v2"><img src="https://agentmods.dev/badge/skills/wittyreference/twilio-claude-plugin/conversations-v2.svg" alt="Measured on agentmods" height="20"></a>
Per session 13 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,011 The whole file, excluding the scripts and references it only reads on demand.
Security scan B 1 finding. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00013 $0.03011
Opus 5 $0.00006 $0.01505
Sonnet 5 $0.00003 $0.00602
Haiku 4.5 $0.00001 $0.00301

Measured 4d ago against content hash 68d75bd5ba6f, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade B, and why

conversations-v2 scanned grade B with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Sends data to an external URLmediumData exfiltration

A POST to an outside endpoint may be telemetry or may be exfiltration; either way the mod talks to somewhere, and you should know where.

const config = await fetch('https://conversations.twilio.com/v2/ControlPlane/Configurations', { method: 'POST',
skills/conversations-v2/SKILL.md · 261 lines

How it starts

The opening of the file, as written. The whole thing — 261 lines — stays where its author put it; the contents beside it link to each section on GitHub.


name: conversations-v2 description: Twilio Conversations v2 (Conversation Orchestrator) development guide. Use when building omnichannel conversation tracking, managing participants and communications, configuring capture rules, or debugging conversation lifecycle issues. Do NOT use for Customer Memory (use /customer-memory) or Intelligence analysis (use /conversational-intelligence). allowed-tools: mcp__twilio__*, Read, Grep, Glob

Twilio Conversations v2 (Conversation Orchestrator)

Omnichannel conversation tracking API. Captures conversations across SMS, Voice, WhatsApp, RCS, Chat, and Email channels. Automatically resolves customer profiles via linked Memory Store, groups communications into logical conversations, and feeds data to Intelligence v3 for analysis.

Generally available — HTTP-only (no SDK). Requires Customer Memory Store for configuration. Not PCI/HIPAA compliant.

Evidence: Claims sourced from live testing (2026-03-26). MCP tools verified in conversations-v2.ts of the Twilio MCP server.

Scope

CAN

  • Capture conversations across 6 channel types: SMS, VOICE, WHATSAPP, RCS, CHAT, EMAIL
  • Group conversations by participant addresses (cross-channel) or by addresses + channel type
  • Auto-resolve customer profiles from phone/email via linked Memory Store identity resolution
  • Track 3 participant types: CUSTOMER, HUMAN_AGENT, AI_AGENT
  • Inject communications programmatically (for channels not auto-captured)
  • Close conversations manually (PUT with status: CLOSED)
  • Link up to 5 Intelligence Configurations for automated analysis
  • Configure capture rules per channel (which numbers/addresses trigger capture)
  • Enable PII redaction at the configuration level
  • Enable memory extraction (auto-extract observations when conversations close)
  • Configure status callbacks (webhooks for conversation lifecycle events)
  • Filter conversations by status, channelId, or participant addresses

CANNOT

  1. No participant deletion — Once a Participant is added to a Conversation, it cannot be removed. Plan additions carefully. [Live-tested]
  2. No communication editing or deletion — Communications are append-only. No UPDATE or DELETE. [Live-tested]
  3. No grouping type change post-creationconversationGroupingType is immutable after Configuration creation. Must create a new Configuration to change it. [conversations-invariants.md]
  4. No SDK support — All operations require raw HTTP with Content-Type: application/json and Basic auth.
  5. No standalone without Memory StorememoryStoreId is required when creating a Configuration. You must create a Memory Store first (even if you don't use memory features).
  6. No form-encoded requests — Returns 422 "Unsupported Format" if you send form-encoded data. JSON only.
  7. No page-number pagination — Token-based only. Cannot jump to page N.

Read the full file on GitHub · 261 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 261 lines · 13 tokens per session scan B 68d75bd5ba6f

Subscribe to this mod's changes

conversations-v2 is a skill published in the GitHub repository wittyreference/twilio-claude-plugin (2 stars, last pushed 3mo ago), licensed MIT. It adds 13 tokens to every session and 3,011 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it B with 1 finding (sends data to an external url). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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