Axcient Clients

Axcient Clients

Overview

A "client" in x360Recover is the tenant/customer boundary — roughly equivalent to a PSA company. Every device, job, vault, and appliance belongs to exactly one client. Client health is a rollup Axcient computes from the devices underneath it, not a value you set.

Tools

Tool	Description	Arguments
axcient_list_clients	Every client visible to this credential	include_appliances?
axcient_get_client	One client's detail	client_id, include_appliances?
axcient_get_d2c_agent_token	Mint a D2C agent enrollment token	client_id, vault_id

List Clients

axcient_list_clients

Example response (one client):

{
  "id": 26,
  "name": "Acme Corp",
  "client_code": "ACME",
  "active": true,
  "health_status": "NORMAL",
  "devices_counters": {
    "appliance_based": [
      { "type": "SERVER", "count": 0 },
      { "type": "WORKSTATION", "count": 4 }
    ],
    "d2c": [
      { "type": "SERVER", "count": 2 },
      { "type": "WORKSTATION", "count": 7 }
    ],
    "cloud_archive": [
      { "type": "SERVER", "count": 2 },
      { "type": "WORKSTATION", "count": 0 }
    ]
  }
}

Protected-System Counters

devices_counters breaks the client's protected systems into three independent buckets, each split by SERVER/WORKSTATION:

Bucket	Meaning
appliance_based	Backed up to a local Axcient appliance
d2c	Direct-to-cloud — no local appliance, agent replicates straight to Axcient's cloud
cloud_archive	Long-term cloud archive copies

A device can appear in more than one bucket (e.g. appliance-based and cloud-archived via vault replication). Sum the buckets to get a client's total protected-system count; do not assume they're mutually exclusive.

Client Health Status

health_status is a client-level rollup (values observed: NORMAL, and presumably WARNED/CRITICAL mirroring the device-level status model — see the devices skill). It reflects the worst device under that client, not an independently-computed value. To find which device is dragging a client's health down, call axcient_list_devices_by_client and inspect each device's own current_health_status.