mcp-urgent-caller-triage

mcp-urgent-caller-triage is a skill for Claude Code from zapier/gtm-cheat-codes. It costs 41 tokens per session (825 once invoked), scanned A, original, MIT.

A call-screening workflow for law firms that reads incoming call transcripts and sorts them by urgency. It links callers to approved legal case records and prepares context for a human callback.

In plain words
What is it for?
Use it to classify calls as Critical, Urgent, or Standard, match callers to cases, gather callback details, and create a prioritised callback list for review.
Why use it?
It helps staff decide which callers need attention first without reading every transcript from scratch. It also reduces the chance of a callback missing an important deadline or case detail.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the gtm-cheat-codes plugin — 21 skills shipped together

Good fit Use it to classify calls as Critical, Urgent, or Standard, match callers to cases, gather callback details, and create a prioritised callback list for review.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add zapier/gtm-cheat-codes --skill mcp-urgent-caller-triage
Clone the repo
git clone --depth 1 https://github.com/zapier/gtm-cheat-codes

Made for: Claude Code.

Or install gtm-cheat-codes, the plugin that ships this one along with the rest of its 21 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for mcp-urgent-caller-triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage/github.svg)](https://agentmods.dev/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage)
Your own site
<a href="https://agentmods.dev/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage"><img src="https://agentmods.dev/badge/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for mcp-urgent-caller-triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage"><img src="https://agentmods.dev/badge/skills/zapier/gtm-cheat-codes/mcp-urgent-caller-triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 41 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 825 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00041 $0.00825
Opus 5 $0.00020 $0.00413
Sonnet 5 $0.00008 $0.00165
Haiku 4.5 $0.00004 $0.00082

Measured 13d ago against content hash 4491218a6f28, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

mcp-urgent-caller-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 13d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/legal-operations/mcp-urgent-caller-triage/SKILL.md · 67 lines

How it starts

The opening of the file, as written. The whole thing — 67 lines — stays where its author put it; the contents beside it link to each section on GitHub.

MCP Urgent Caller Triage For Law Firms

Use this skill when a law firm needs to identify which inbound callers need attention first and give the callback owner context before they call back.

Workflow

  1. Accept a call transcript, call ID, or recent call-log request.
  2. Pull transcript and caller metadata through Zapier MCP from the approved phone or VoIP system.
  3. Classify the call into exactly one tier: Critical, Urgent, or Standard.
  4. Match the caller to the approved legal case management system, such as Clio.
  5. Gather context needed for a callback: secure source link, urgency evidence, assigned owner, next deadline category, and coarse status flags when approved.
  6. Create a prioritized callback entry for the approved delivery channel, such as Slack, email, or Google Sheets.
  7. Draft client-facing language only when an authorized firm user explicitly asks.

Urgency Model

Tier Signals Response target
Critical Court date or filing deadline within 48 hours, opposing counsel deadline, safety concern, client threatening to leave Immediate review
Urgent Billing dispute, repeated unreturned calls, frustrated language, time-sensitive filing, escalation request Same-day review
Standard Status check, document request, scheduling, general question Next-business-day review

Tune the signal list by practice area. Family law, personal injury, criminal defense, immigration, estate planning, and business law teams will each need different examples and thresholds.

Zapier MCP And SDK Role

  • Use Zapier MCP to read call logs, transcripts, caller metadata, legal client records, matter context, approved activity history, and delivery-channel destinations.
  • Use Zapier SDK only if the workflow becomes durable automation, such as scheduled transcript polling, callback dashboard updates, alert routing, retry handling, KPI logging, or resolution tracking.
  • Keep callbacks, client-facing messages, legal record updates, billing changes, and broad alerts human-approved.

Read the full file on GitHub · 67 lines

Files

What ships with it

5 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 13d ago First seen · 67 lines · 41 tokens per session scan A 4491218a6f28

Subscribe to this mod's changes

mcp-urgent-caller-triage is a skill published in the GitHub repository zapier/gtm-cheat-codes (334 stars, last pushed 2mo ago), licensed MIT. It adds 41 tokens to every session and 825 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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