AUQ control command. Use when the user types /auq with an argument — force-prose (skip the AskUserQuestion widget and use prose multiple-choice blocks for the rest of the session), status (report the current AUQ mode and any queued questions), or reset (return to widget-first behavior). This is the Cowork-native entry…
Scheduled agent that produces a weekly segment-level health roll-up for CS Ops, Head of CS, and CRO audiences. Pulls current health distribution across all configured segments, compares against last week's baseline, and surfaces meaningful distribution shifts, ARR at risk by segment, capacity coverage gaps, and top…
Assess CSM capacity and coverage across the book — current load vs. target ratios, coverage gaps by segment and motion, headcount recommendations, and account redistribution options. Use for quarterly planning cycles, headcount requests, CSM departure coverage, or when Red-tier concentration suggests a coverage…
Run the CS-Ops plugin configuration interview — collects CS data model, metrics definitions, tooling stack, health model governance, reporting cadence, and team structure to produce the cs-ops practice config file. Runs automatically on first use of any cs-ops skill when config is missing. Distinct from the CSM…
Update the CS-Ops plugin configuration — segment definitions, CSM ratios, health thresholds, playbook settings, escalation matrix, data quality rules, and reporting defaults. After organizational changes (territory restructure, headcount change, segment redefinition), or when audit outputs reveal configuration…
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