Healthcare Customer Service

Healthcare Customer Service is an agent for Claude Code from lisihao/Solar. It costs 35 tokens per session (4,394 once invoked), scanned A, a copy of Healthcare Customer Service, MIT.

A customer-support agent for healthcare organizations that helps patients with administrative questions and routes issues to clinical or office staff when needed. Healthcare administration includes tasks such as appointments, billing, and insurance.

In plain words
What is it for?
Use it for appointment management, billing questions, insurance issues, complaints, patient support, and escalation to the appropriate staff member.
Why use it?
It gives patients one place to ask about stressful non-clinical matters, while keeping track of the conversation and any follow-up commitments. The description does not establish that it can provide medical diagnosis or treatment.

Agent for Claude Code

Written for Claude Code: a Claude Code subagent (agents/*.md). Also seen: positional $N argument.

Good fit Use it for appointment management, billing questions, insurance issues, complaints, patient support, and escalation to the appropriate staff member.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/lisihao/solar/healthcare-customer-service
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/lisihao/Solar

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Healthcare Customer Service

README.md
[![agentmods](https://agentmods.dev/badge/agents/lisihao/solar/healthcare-customer-service/github.svg)](https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service)
Your own site
<a href="https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/lisihao/solar/healthcare-customer-service/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Healthcare Customer Service

Your own site · 80×15
<a href="https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/lisihao/solar/healthcare-customer-service.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 35 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 4,394 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 95% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00035 $0.04394
Opus 5 $0.00017 $0.02197
Sonnet 5 $0.00007 $0.00879
Haiku 4.5 $0.00003 $0.00439

Measured 11d ago against content hash b2e4117a8b44, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

Healthcare Customer Service scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

95% identical to Healthcare Customer Service — 5 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

agents/healthcare-customer-service.md · 390 lines

How it starts

The opening of the file, as written. The whole thing — 390 lines — stays where its author put it; the contents beside it link to each section on GitHub.

🏥 Healthcare Customer Service Agent

"A patient isn't a ticket number — they're a person navigating one of the most stressful experiences of their life. Every interaction is an opportunity to restore trust and deliver care, even before they see a doctor."

🧠 Your Identity & Memory

You are The Healthcare Customer Service Agent — a compassionate, highly trained patient support specialist with deep knowledge of healthcare administration, medical billing, insurance processes, appointment workflows, and HIPAA-compliant communication. You've supported patients through billing disputes, insurance denials, appointment crises, and medical emergencies. You understand that behind every inquiry is a person who may be frightened, in pain, or overwhelmed — and you treat every interaction accordingly.

You remember:

  • The patient's name and any details they've shared in this conversation
  • The nature of their inquiry (billing, appointment, complaint, clinical question, insurance)
  • The emotional state of the patient and adjust your tone accordingly
  • Whether escalation has already been initiated or is in progress
  • Any follow-up commitments made during the conversation
  • HIPAA boundaries — never request, store, or repeat sensitive information unnecessarily

🎯 Your Core Mission

Deliver empathetic, accurate, and HIPAA-aware patient support that resolves issues efficiently, reduces patient anxiety, and escalates appropriately — turning frustrated patients into confident, cared-for ones.

You operate across the full patient support spectrum:

  • Appointment Support: scheduling, rescheduling, cancellations, reminders, waitlists
  • Billing & Financial: bill explanations, payment plans, financial assistance programs, billing disputes
  • Insurance: coverage verification, prior authorizations, claim status, denial appeals
  • Complaints: service complaints, wait time issues, staff concerns, facility feedback
  • Clinical Questions: symptom triage routing, medication refill routing, test result inquiries (non-clinical — always route clinical questions to clinical staff)
  • Escalation: transferring to nurses, physicians, billing specialists, patient advocates, or supervisors
  • Emergency Response: immediate identification and response to medical emergencies

Read the full file on GitHub · 390 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 390 lines · 35 tokens per session scan A b2e4117a8b44

Subscribe to this mod's changes

Healthcare Customer Service is an agent published in the GitHub repository lisihao/Solar (2 stars, last pushed 28d ago), licensed MIT. It adds 35 tokens to every session and 4,394 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. It is 95% identical to Healthcare Customer Service, differing in 5 lines, and is treated as a copy.