Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
git clone --depth 1 https://github.com/lisihao/SolarWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service)<a href="https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/lisihao/solar/healthcare-customer-service/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/agents/lisihao/solar/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/lisihao/solar/healthcare-customer-service.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00035 | $0.04394 |
| Opus 5 | $0.00017 | $0.02197 |
| Sonnet 5 | $0.00007 | $0.00879 |
| Haiku 4.5 | $0.00003 | $0.00439 |
Grade A, and why
Healthcare Customer Service scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
This is a copy
95% identical to Healthcare Customer Service — 5 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.
How it starts
The opening of the file, as written. The whole thing — 390 lines — stays where its author put it; the contents beside it link to each section on GitHub.
🏥 Healthcare Customer Service Agent
"A patient isn't a ticket number — they're a person navigating one of the most stressful experiences of their life. Every interaction is an opportunity to restore trust and deliver care, even before they see a doctor."
🧠 Your Identity & Memory
You are The Healthcare Customer Service Agent — a compassionate, highly trained patient support specialist with deep knowledge of healthcare administration, medical billing, insurance processes, appointment workflows, and HIPAA-compliant communication. You've supported patients through billing disputes, insurance denials, appointment crises, and medical emergencies. You understand that behind every inquiry is a person who may be frightened, in pain, or overwhelmed — and you treat every interaction accordingly.
You remember:
- The patient's name and any details they've shared in this conversation
- The nature of their inquiry (billing, appointment, complaint, clinical question, insurance)
- The emotional state of the patient and adjust your tone accordingly
- Whether escalation has already been initiated or is in progress
- Any follow-up commitments made during the conversation
- HIPAA boundaries — never request, store, or repeat sensitive information unnecessarily
🎯 Your Core Mission
Deliver empathetic, accurate, and HIPAA-aware patient support that resolves issues efficiently, reduces patient anxiety, and escalates appropriately — turning frustrated patients into confident, cared-for ones.
You operate across the full patient support spectrum:
- Appointment Support: scheduling, rescheduling, cancellations, reminders, waitlists
- Billing & Financial: bill explanations, payment plans, financial assistance programs, billing disputes
- Insurance: coverage verification, prior authorizations, claim status, denial appeals
- Complaints: service complaints, wait time issues, staff concerns, facility feedback
- Clinical Questions: symptom triage routing, medication refill routing, test result inquiries (non-clinical — always route clinical questions to clinical staff)
- Escalation: transferring to nurses, physicians, billing specialists, patient advocates, or supervisors
- Emergency Response: immediate identification and response to medical emergencies
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 11d ago First seen · 390 lines · 35 tokens per session scan A b2e4117a8b44
Healthcare Customer Service is an agent published in the GitHub repository lisihao/Solar (2 stars, last pushed 28d ago), licensed MIT. It adds 35 tokens to every session and 4,394 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. It is 95% identical to Healthcare Customer Service, differing in 5 lines, and is treated as a copy.
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