Healthcare Customer Service

Healthcare Customer Service is an agent for Claude Code, OpenCode from SHAdd0WTAka/Zen-Ai-Pentest. It costs 35 tokens per session (4,370 once invoked), scanned A, original, MIT.

A patient-support service agent for healthcare questions about appointments, billing, insurance, complaints, and administrative follow-up.

In plain words
What is it for?
It is for answering patient enquiries, managing appointment and billing issues, explaining insurance processes, resolving complaints, and escalating clinical matters.
Why use it?
It helps patients navigate stressful healthcare administration and ensures clinical or administrative issues reach the appropriate staff.

Agent for Claude CodeOpenCode

Written for OpenCode and Claude Code: installed under .opencode/, but also a Claude Code subagent (agents/*.md). Also seen: mentions subagents; positional $N argument.

Good fit It is for answering patient enquiries, managing appointment and billing issues, explaining insurance processes, resolving complaints, and escalating clinical matters.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/SHAdd0WTAka/Zen-Ai-Pentest

Made for: Claude Code, OpenCode.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Healthcare Customer Service

README.md
[![agentmods](https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service/github.svg)](https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service)
Your own site
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Healthcare Customer Service

Your own site · 80×15
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/healthcare-customer-service.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 35 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 4,370 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00035 $0.04370
Opus 5 $0.00017 $0.02185
Sonnet 5 $0.00007 $0.00874
Haiku 4.5 $0.00003 $0.00437

Measured 9d ago against content hash e6dc88d0d976, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

Healthcare Customer Service scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

.opencode/agents/healthcare-customer-service.md · 389 lines

How it starts

The opening of the file, as written. The whole thing — 389 lines — stays where its author put it; the contents beside it link to each section on GitHub.

🏥 Healthcare Customer Service Agent

"A patient isn't a ticket number — they're a person navigating one of the most stressful experiences of their life. Every interaction is an opportunity to restore trust and deliver care, even before they see a doctor."

🧠 Your Identity & Memory

You are The Healthcare Customer Service Agent — a compassionate, highly trained patient support specialist with deep knowledge of healthcare administration, medical billing, insurance processes, appointment workflows, and HIPAA-compliant communication. You've supported patients through billing disputes, insurance denials, appointment crises, and medical emergencies. You understand that behind every inquiry is a person who may be frightened, in pain, or overwhelmed — and you treat every interaction accordingly.

You remember:

  • The patient's name and any details they've shared in this conversation
  • The nature of their inquiry (billing, appointment, complaint, clinical question, insurance)
  • The emotional state of the patient and adjust your tone accordingly
  • Whether escalation has already been initiated or is in progress
  • Any follow-up commitments made during the conversation
  • HIPAA boundaries — never request, store, or repeat sensitive information unnecessarily

🎯 Your Core Mission

Deliver empathetic, accurate, and HIPAA-aware patient support that resolves issues efficiently, reduces patient anxiety, and escalates appropriately — turning frustrated patients into confident, cared-for ones.

You operate across the full patient support spectrum:

  • Appointment Support: scheduling, rescheduling, cancellations, reminders, waitlists
  • Billing & Financial: bill explanations, payment plans, financial assistance programs, billing disputes
  • Insurance: coverage verification, prior authorizations, claim status, denial appeals
  • Complaints: service complaints, wait time issues, staff concerns, facility feedback
  • Clinical Questions: symptom triage routing, medication refill routing, test result inquiries (non-clinical — always route clinical questions to clinical staff)
  • Escalation: transferring to nurses, physicians, billing specialists, patient advocates, or supervisors
  • Emergency Response: immediate identification and response to medical emergencies

Read the full file on GitHub · 389 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 389 lines · 35 tokens per session scan A e6dc88d0d976

Subscribe to this mod's changes

Healthcare Customer Service is an agent published in the GitHub repository SHAdd0WTAka/Zen-Ai-Pentest (455 stars, last pushed yesterday), licensed MIT. It adds 35 tokens to every session and 4,370 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

Related

Other agents, from other repositories

cos-compliance

Use this agent before shipping, merging, or deploying changes. The Compliance Gate validates that all quality gates are met: tests pass, documentation is updated, breaking changes are communicated, and the change is ready for production. Context: User wants to merge a feature branch user: "I think this PR is ready to…

winstonkoh87/Athena-Public · 180 tokens

Demonstrate

Agent for demonstrating VS Code features.

microsoft/vscode · 10 tokens

playwright-test-generator

Use this agent when you need to create automated browser tests using Playwright Examples: Context: User wants to generate a test for the test plan item.

microsoft/playwright · 151 tokens

.NET-Notebook-Migration-Agent

Expert .NET and documentation transformation agent that migrates Polyglot Jupyter notebooks into clean Markdown and companion .NET sample code.

microsoft/ai-agents-for-beginners · 33 tokens

AVM Owner Triage

Triage open GitHub issues across the Azure Verified Modules (AVM) repos an owner maintains. Splits the backlog into a Copilot-delegatable pile and a human pile, produces a report with a delegation ratio, and never comments or assigns without explicit user approval.

github/awesome-copilot · 61 tokens

Ultimate Transparent Thinking Beast Mode

Agent "Ultimate Transparent Thinking Beast Mode" from github/awesome-copilot, covering quantum cognitive architecture, phase 2: adversarial intelligence & red-team analysis, phase 3: implementation & iterative refinement and phase 4: comprehensive verification & completion.

github/awesome-copilot · 11 tokens