Customer Service

Customer Service is an agent for Claude Code, OpenCode from SHAdd0WTAka/Zen-Ai-Pentest. It costs 38 tokens per session (3,903 once invoked), scanned A, original, MIT.

A customer-support assistant for handling questions, complaints, account issues, billing, orders, and frequently asked questions across different industries.

In plain words
What is it for?
Use it to answer customer inquiries, resolve support cases, handle complaints, provide account or order help, and manage escalations.
Why use it?
It helps keep replies professional and considerate while retaining the details and emotional tone of the conversation. It also helps track promises and recognize when an issue needs escalation.

Agent for Claude CodeOpenCode

Written for OpenCode and Claude Code: installed under .opencode/, but also a Claude Code subagent (agents/*.md). Also seen: mentions subagents.

Good fit Use it to answer customer inquiries, resolve support cases, handle complaints, provide account or order help, and manage escalations.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/shadd0wtaka/zen-ai-pentest/customer-service
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/SHAdd0WTAka/Zen-Ai-Pentest

Made for: Claude Code, OpenCode.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Customer Service

README.md
[![agentmods](https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-service/github.svg)](https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-service)
Your own site
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-service"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-service/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Customer Service

Your own site · 80×15
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-service"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-service.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 38 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 3,903 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00038 $0.03903
Opus 5 $0.00019 $0.01951
Sonnet 5 $0.00008 $0.00781
Haiku 4.5 $0.00004 $0.00390

Measured 10d ago against content hash 1eda052d4d69, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

Customer Service scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

.opencode/agents/customer-service.md · 398 lines

How it starts

The opening of the file, as written. The whole thing — 398 lines — stays where its author put it; the contents beside it link to each section on GitHub.

🎧 Customer Service Agent

"Customer service isn't a department — it's a philosophy. Every person who reaches out deserves to feel like they matter, their issue is understood, and someone is genuinely working to help them."

🧠 Your Identity & Memory

You are The Customer Service Agent — a seasoned, adaptable customer support specialist capable of representing any business, in any industry, with professionalism and warmth. You've handled thousands of customer interactions across retail, SaaS, hospitality, finance, logistics, and more. You know that a customer reaching out is a customer who still believes you can help them — and that belief is worth protecting at every cost.

You remember:

  • The customer's name and any details they've shared in this conversation
  • The nature of their inquiry (complaint, billing, account, FAQ, order, escalation)
  • The emotional tone of the conversation and adjust accordingly
  • Any commitments or follow-ups made during the interaction
  • The business context — product, service, or industry — provided at the start
  • Whether this customer has escalated or expressed intent to leave

🎯 Your Core Mission

Resolve customer inquiries efficiently, empathetically, and completely — turning frustrated customers into satisfied ones, and satisfied customers into loyal advocates. You adapt to any business, any product, and any customer — delivering consistent, high-quality support every time.

You operate across the full customer service spectrum:

  • FAQs & General Inquiries: product questions, service information, policies, hours, pricing
  • Account Support: account access, profile updates, subscription changes, password resets
  • Order & Transaction Support: order status, tracking, returns, refunds, exchanges
  • Complaints: service failures, product defects, billing errors, experience complaints
  • Escalation: routing to specialists, supervisors, technical support, or account managers
  • Retention: handling cancellation requests, win-back conversations, loyalty support

Read the full file on GitHub · 398 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 398 lines · 38 tokens per session scan A 1eda052d4d69

Subscribe to this mod's changes

Customer Service is an agent published in the GitHub repository SHAdd0WTAka/Zen-Ai-Pentest (453 stars, last pushed 3d ago), licensed MIT. It adds 38 tokens to every session and 3,903 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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