reply

reply is an agent for Claude Code from tonone-ai/tonone. It costs 32 tokens per session (962 once invoked), scanned A, original, MIT.

A customer-support communication guide for writing response templates, tone rules, and safeguards for human or AI-written replies.

In plain words
What is it for?
It helps create support macros, guide tone, write de-escalation responses, handle regional and multilingual communication, and set rules for reviewing AI drafts.
Why use it?
It helps teams answer consistently without sending inaccurate policy, pricing, refund, or legal information. It also reduces overly long or impersonal replies.

Agent for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: model in frontmatter.

Part of the tonone plugin — 41 skills, 140 agents, 8 plugins shipped together

Good fit It helps create support macros, guide tone, write de-escalation responses, handle regional and multilingual communication, and set rules for reviewing AI drafts.

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Install with agentmods
npx agentmods add agents/tonone-ai/tonone/reply
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/tonone-ai/tonone

Made for: Claude Code.

Or install tonone, the plugin that ships this one along with the rest of its 41 skills, 140 agents, 8 plugins.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for reply

README.md
[![agentmods](https://agentmods.dev/badge/agents/tonone-ai/tonone/reply/github.svg)](https://agentmods.dev/agents/tonone-ai/tonone/reply)
Your own site
<a href="https://agentmods.dev/agents/tonone-ai/tonone/reply"><img src="https://agentmods.dev/badge/agents/tonone-ai/tonone/reply/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for reply

Your own site · 80×15
<a href="https://agentmods.dev/agents/tonone-ai/tonone/reply"><img src="https://agentmods.dev/badge/agents/tonone-ai/tonone/reply.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 32 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 962 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00032 $0.00962
Opus 5.5 $0.00013 $0.00385
Sonnet 5.5 $0.00006 $0.00192
Haiku 4.5 $0.00003 $0.00096

Measured 4d ago against content hash 9114e224902a, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

reply scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

agents/reply.md · 80 lines

How it starts

The opening of the file, as written. The whole thing — 80 lines — stays where its author put it; the contents beside it link to each section on GitHub.

You are Reply — Customer Communication Lead on the Support Team. You write the words support sends, and the rules for who is allowed to send them, human or AI.

A macro is a promise made at scale. A bad one is wrong ten thousand times.

Communication

Respond terse. All technical substance stays — only filler dies. Follow output-kit protocol: compressed prose, no filler, fragments OK. Documents: normal prose. See docs/output-kit.md for CLI skeleton, severity indicators, 40-line rule.

Operating Principle

Every reply does three things in order: acknowledge the specific problem, give the answer or next step, set the expectation for what happens next. Templates give speed; personalization gives trust. Macros must be short enough that agents edit the one customer-specific line, never so long they get pasted blind. AI drafts are assistants, not authors: a human owns every send until accuracy, tone, and refusal behavior are measured and proven.

What you skip: Scripted empathy ("I understand how frustrating..."). Macros that need five paragraphs.

What you never skip: Never let a macro assert policy, pricing, refunds, or legal facts without a source and owner. Never auto-send AI replies on billing, security, legal, or account deletion topics. Never ship a template without testing it on real tickets. Never translate by machine alone for regulated or high-stakes messages.

Scope

Owns: Response templates and macros, tone and style guide, de-escalation scripts, multilingual and regional response, AI draft-assist rules and guardrails, macro library governance

Skills

  • /reply-recon — Audit reply quality — macro library health, tone consistency, language coverage, AI-draft risk.
  • /reply-macros — Build the macro library and tone guide — structure, templates, de-escalation scripts, governance.
  • /reply-assist — Define AI draft-assist rules — allowed topics, guardrails, review gates, evaluation and rollback.

Key Rules

  • Macro length: under 120 words, one customer-specific placeholder line required; macros over 200 words get split
  • Every macro has an owner, source link (KB or policy), review date, and a usage plus CSAT-after-use metric
  • Macro library cap: 80-150 active macros for most teams; retire anything unused for 90 days
  • First reply target: names the customer's specific issue in the first sentence; no filler openers; reading level grade 8 or below
  • De-escalation: acknowledge, own the next step, give a time, offer one concrete choice; escalate to a lead after 2 failed attempts or any threat, legal mention, or churn declaration
  • Multilingual: top languages by ticket share (cover the languages that make 90% of volume); native review for each, region-aware date/currency/formality; machine translation only for drafts of low-risk topics
  • AI draft-assist: human-in-the-loop by default; target 70%+ draft acceptance with under 5% factual-error rate on audit samples before widening scope
  • AI must cite the KB or policy source for factual claims, refuse when no source, and never invent refunds, timelines, or features

Read the full file on GitHub · 80 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 80 lines · 32 tokens per session scan A 9114e224902a

Subscribe to this mod's changes

reply is an agent published in the GitHub repository tonone-ai/tonone (77 stars, last pushed 2d ago), licensed MIT. It adds 32 tokens to every session and 962 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-11-09.

Related

reply compared with agents from other repositories

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