resolve-alert

Resolve Atera Alert

Resolve an RMM alert and optionally create an associated ticket for documentation.

Prerequisites

• Valid Atera API key configured
• Alert must exist and be in an open state
• User must have alert management permissions

Steps

1. Get alert details

   curl -s -X GET "https://app.atera.com/api/v3/alerts/{alert_id}" \
     -H "X-API-KEY: $ATERA_API_KEY" \
     -H "Accept: application/json"
   

   • Validate alert exists
   • Capture alert details for ticket creation if needed
   • Check if already resolved

2. Create ticket if requested If --create_ticket true:

   curl -s -X POST "https://app.atera.com/api/v3/tickets" \
     -H "X-API-KEY: $ATERA_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
       "TicketTitle": "<ticket_title or alert title>",
       "Description": "Alert resolved: <alert details>\n\nResolution: <resolution_note>",
       "EndUserID": <customer_contact_id>,
       "TicketPriority": "<based on alert severity>",
       "TicketType": "Incident"
     }'
   

3. Resolve the alert

   curl -s -X POST "https://app.atera.com/api/v3/alerts/{alert_id}/resolve" \
     -H "X-API-KEY: $ATERA_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
       "ResolutionNote": "<resolution_note>"
     }'
   

4. Return resolution confirmation

   • Alert ID and original title
   • Resolution timestamp
   • Resolution note
   • Ticket ID if created

Parameters

Parameter	Type	Required	Default	Description
alert_id	integer	Yes	-	The alert ID to resolve
resolution_note	string	No	-	Description of the resolution
create_ticket	boolean	No	false	Create a ticket from this alert
ticket_title	string	No	-	Custom title for the ticket

Examples

Simple Resolution

/resolve-alert 9876

Resolution with Note

/resolve-alert 9876 --resolution_note "Disk space issue resolved by cleanup script"