Started as an experiment with AI agent Skills and MCP servers, Knotty evolved into an AI-assisted support ticket diagnostic engine featuring structured workflows, knowledge retrieval, evidence-grounded reasoning, human oversight, and hybrid evaluation for reliability.
2 files for Codex and OpenCode: triaging-support-tickets, Support-Ticket-Triage-MCP AGENTS.md — 1,315 tokens loaded in every session.
AGENTS.md A 1,315 tok .agents/skills/triaging-support-tickets/SKILL.md A 39 tok These files are MatiasLaukka/Support-Ticket-Triage-MCP's own configuration — they tell Codex and OpenCode how to work on this repository, so they are not mods to install elsewhere. Copy one as a starting point and replace the parts that are about this project.