What is triaging-support-tickets?

A workflow for handling B2B SaaS support tickets, which are customer requests about business software. It covers classifying tickets, sending them to the right place, assessing risk, finding related cases, and drafting replies.

Use it to classify and route tickets, assess customer or operational risk, connect related tickets, and prepare customer-response drafts.

It reduces the manual work of deciding what each ticket means, where it should go, and how to respond.

How MatiasLaukka/Support-Ticket-Triage-MCP configures Codex

Reuse

Borrowing it

Nothing to install: this file belongs to MatiasLaukka/Support-Ticket-Triage-MCP. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file

curl -O https://raw.githubusercontent.com/MatiasLaukka/Support-Ticket-Triage-MCP/main/.agents/skills/triaging-support-tickets/SKILL.md

Clone the repo

git clone --depth 1 https://github.com/MatiasLaukka/Support-Ticket-Triage-MCP

Made for: Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets/github.svg)](https://agentmods.dev/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets)

Your own site

<a href="https://agentmods.dev/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets"><img src="https://agentmods.dev/badge/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets"><img src="https://agentmods.dev/badge/skills/matiaslaukka/support-ticket-triage-mcp/triaging-support-tickets.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 39 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.

When invoked 1,101 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin unknown No closer match found in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00039	$0.01101
Opus 5.5	$0.00016	$0.00440
Sonnet 5.5	$0.00008	$0.00220
Haiku 4.5	$0.00004	$0.00110

Measured 2mo ago against content hash 2a5d80a71bb2, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

triaging-support-tickets scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.agents/skills/triaging-support-tickets/SKILL.md · 41 lines

The source is not reproduced here

No licence file

Read it on GitHub

Files

What ships with it

3 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

2mo ago First seen · 41 lines · 39 tokens per session scan A 2a5d80a71bb2

Subscribe to this mod's changes

triaging-support-tickets is a skill published in the GitHub repository MatiasLaukka/Support-Ticket-Triage-MCP (1 stars, last pushed 6d ago), with no licence file. It adds 39 tokens to every session and 1,101 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

triaging-support-tickets next to 6 skills from other repositories
Mod	Type	Stars	Last push	Licence	Scan	Tokens	Works with
triaging-support-ticketsMatiasLaukka/Support-Ticket-Triage-MCP	Skill	1	6d ago	none	A	39	Codex
imagegenopenai/codex	Skill	134k	today	Apache-2.0	A	113	Codex
local-ai-agentsmicrosoft/ai-agents-for-beginners	Skill	79k	today	MIT	A	200	Claude Code, Codex
playwright-climicrosoft/playwright	Skill	99k	today	Apache-2.0	A	19	Claude Code
systematic-debuggingobra/superpowers	Skill	314k	3d ago	MIT	A	21	Claude Code
next-cache-components-adoptionvercel/next.js	Skill	143k	today	MIT	A	95	Claude Code
chat-pet-sprite-creationmicrosoft/vscode	Skill	195k	today	MIT	A	53	Claude Code, Codex

Support-Ticket-Triage-MCP: Skill for Codex