support-ticket-triager

support-ticket-triager is a skill for Claude Code, Codex from Amazon-Quick/Amazon-Quick-official-catalog. It costs 95 tokens per session (3,062 once invoked), scanned A, original, MIT-0.

A support-ticket sorting tool that labels incoming customer requests by type, urgency, and difficulty.

In plain words
What is it for?
Use it to classify tickets, assign them to teams, draft initial replies, and identify tickets that may need escalation.
Why use it?
It reduces manual sorting and helps route urgent or complex issues to the right team.

Skill for Claude CodeCodex

Which agent this was written for is unclear — body not stored (licence); the path alone says nothing.

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/amazon-quick/amazon-quick-official-catalog/support-ticket-triager
Any agent
npx skills add Amazon-Quick/Amazon-Quick-official-catalog --skill support-ticket-triager
Clone the repo
git clone --depth 1 https://github.com/Amazon-Quick/Amazon-Quick-official-catalog

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-ticket-triager

README.md
[![agentmods](https://agentmods.dev/badge/skills/amazon-quick/amazon-quick-official-catalog/support-ticket-triager.svg)](https://agentmods.dev/skills/amazon-quick/amazon-quick-official-catalog/support-ticket-triager)
Your own site
<a href="https://agentmods.dev/skills/amazon-quick/amazon-quick-official-catalog/support-ticket-triager"><img src="https://agentmods.dev/badge/skills/amazon-quick/amazon-quick-official-catalog/support-ticket-triager.svg" alt="Measured on agentmods" height="20"></a>
Per session 95 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,062 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00095 $0.03062
Opus 5 $0.00048 $0.01531
Sonnet 5 $0.00019 $0.00612
Haiku 4.5 $0.00010 $0.00306

Measured 6d ago against content hash f9883ba414de, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-06, from the pricing page.

Security

Grade A, and why

support-ticket-triager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/customer-success/support-ticket-triager/SKILL.md · 226 lines

The source is not reproduced here

Licensed MIT-0

The repository is licensed MIT-0, which this catalogue does not treat as permission to reproduce the file. Read it at the source.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 226 lines · 95 tokens per session scan A f9883ba414de

Subscribe to this mod's changes

support-ticket-triager is a skill published in the GitHub repository Amazon-Quick/Amazon-Quick-official-catalog (48 stars, last pushed 4d ago), licensed MIT-0. It adds 95 tokens to every session and 3,062 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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