What is build-zoom-contact-center-app?

A reference guide for integrating Zoom Contact Center into apps, websites, and native Android or iOS applications. Zoom Contact Center is a customer-support platform with tools for handling customer conversations and agent work.

Use it to build Contact Center apps inside Zoom, embed chat or video on a website, add native mobile integrations, manage engagement state, or connect call-control and queue APIs.

It helps developers choose the correct integration path for the product surface and avoid using the wrong SDK or API for contact-center features.

build-zoom-contact-center-app — Skill for Claude Code by anthropics

About the project

Knowledge Work Plugins is an open-source collection of Claude extensions organized around roles such as productivity, sales, and customer support. Each plugin combines role-specific guidance, connectors, commands, and sub-agents so knowledge workers can use Claude with their team’s tools and processes. The catalogue entries are examples of, or workflows from, this plugin collection.

anthropics/knowledge-work-plugins · 30,501 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent

npx skills add anthropics/knowledge-work-plugins --skill contact-center

Clone the repo

git clone --depth 1 https://github.com/anthropics/knowledge-work-plugins

Made for: Claude Code.

Or install zoom-plugin, the plugin that ships this one along with the rest of its 43 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/skills/anthropics/knowledge-work-plugins/contact-center/github.svg)](https://agentmods.dev/skills/anthropics/knowledge-work-plugins/contact-center)

Your own site

<a href="https://agentmods.dev/skills/anthropics/knowledge-work-plugins/contact-center"><img src="https://agentmods.dev/badge/skills/anthropics/knowledge-work-plugins/contact-center/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/skills/anthropics/knowledge-work-plugins/contact-center"><img src="https://agentmods.dev/badge/skills/anthropics/knowledge-work-plugins/contact-center.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 48 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.

When invoked 1,236 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits

NVIDIA SkillSpector pass 7 Sept 2026

How audits are shown

Origin original No closer match found in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00048	$0.01236
Opus 5.5	$0.00019	$0.00494
Sonnet 5.5	$0.00010	$0.00247
Haiku 4.5	$0.00005	$0.00124

Measured 1mo ago against content hash 9b3f7e600b80, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

build-zoom-contact-center-app scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

2 near-identical copies found in the catalogue:

build-zoom-contact-center-app — 86% identical, 8 lines differ
contact-center — 83% identical, 26 lines differ

partner-built/zoom-plugin/skills/contact-center/SKILL.md · 122 lines

How it starts

The opening of the file, as written. The whole thing — 122 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

Contact Center apps in the Zoom client (Zoom Apps SDK path)
Web channel embeds (chat/video/campaign)
Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Read the full file on GitHub · 122 lines

Files

What ships with it

26 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

1mo ago First seen · 122 lines · 48 tokens per session scan A 9b3f7e600b80

Subscribe to this mod's changes

build-zoom-contact-center-app is a skill published in the GitHub repository anthropics/knowledge-work-plugins (30,501 stars, last pushed today), licensed Apache-2.0. It adds 48 tokens to every session and 1,236 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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