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build-zoom-contact-center-app

build-zoom-contact-center-app is a skill for Claude Code, Codex from anthropics/knowledge-work-plugins. It costs 48 tokens per session (1,236 once invoked), scanned A, original, Apache-2.0.

A reference guide for integrating Zoom Contact Center into apps, websites, and native Android or iOS applications. Zoom Contact Center is a customer-support platform with tools for handling customer conversations and agent work.

In plain words
What is it for?
Use it to build Contact Center apps inside Zoom, embed chat or video on a website, add native mobile integrations, manage engagement state, or connect call-control and queue APIs.
Why use it?
It helps developers choose the correct integration path for the product surface and avoid using the wrong SDK or API for contact-center features.

Skill for Claude CodeCodex

Part of the zoom-plugin plugin — 15 skills shipped together

not rated 24k yesterday A scan 48 tokens original Apache-2.0
View the source file anthropics/knowledge-work-plugins
About the project

Knowledge Work Plugins is an open-source collection of Claude extensions organized around roles such as productivity, sales, and customer support. Each plugin combines role-specific guidance, connectors, commands, and sub-agents so knowledge workers can use Claude with their team’s tools and processes. The catalogue entries are examples of, or workflows from, this plugin collection.

anthropics/knowledge-work-plugins · 23,849 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/anthropics/knowledge-work-plugins/contact-center
Any agent
npx skills add anthropics/knowledge-work-plugins --skill contact-center
Clone the repo
git clone --depth 1 https://github.com/anthropics/knowledge-work-plugins

Made for: Claude Code, Codex.

Or install zoom-plugin, the plugin that ships this one along with the rest of its 15 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for build-zoom-contact-center-app

README.md
[![agentmods](https://agentmods.dev/badge/skills/anthropics/knowledge-work-plugins/contact-center.svg)](https://agentmods.dev/skills/anthropics/knowledge-work-plugins/contact-center)
Your own site
<a href="https://agentmods.dev/skills/anthropics/knowledge-work-plugins/contact-center"><img src="https://agentmods.dev/badge/skills/anthropics/knowledge-work-plugins/contact-center.svg" alt="Measured on agentmods" height="20"></a>
Per session 48 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,236 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00048 $0.01236
Opus 5 $0.00024 $0.00618
Sonnet 5 $0.00010 $0.00247
Haiku 4.5 $0.00005 $0.00124

Measured yesterday against content hash 9b3f7e600b80, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

build-zoom-contact-center-app scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

2 near-identical copies found in the catalogue:

partner-built/zoom-plugin/skills/contact-center/SKILL.md · 122 lines

How it starts

The opening of the file, as written. The whole thing — 122 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

  • Contact Center apps in the Zoom client (Zoom Apps SDK path)
  • Web channel embeds (chat/video/campaign)
  • Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

  • If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
  • If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
  • If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
  • If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Start here:

  1. concepts/architecture-and-lifecycle.md
  2. scenarios/high-level-scenarios.md
  3. references/forum-top-questions.md
  4. references/versioning-and-compatibility.md
  5. references/samples-validation.md
  6. references/environment-variables.md
  7. troubleshooting/common-drift-and-breaks.md
  8. RUNBOOK.md

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Read the full file on GitHub · 122 lines

Files

What ships with it

26 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 122 lines · 48 tokens per session scan A 9b3f7e600b80

Subscribe to this mod's changes

build-zoom-contact-center-app is a skill published in the GitHub repository anthropics/knowledge-work-plugins (23,849 stars, last pushed yesterday), licensed Apache-2.0. It adds 48 tokens to every session and 1,236 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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