What is build-zoom-contact-center-app?

Implementation guidance for connecting software to Zoom Contact Center, Zoom's system for handling customer conversations and support work. It covers integrations for Zoom client apps, websites, and Android or iOS apps.

Use it to build Contact Center apps inside Zoom, embed chat or video on a website, connect native mobile apps, handle engagement state, and troubleshoot version differences.

It helps developers choose the correct integration path and manage conversation context, state, campaigns, callbacks, and changes between versions. It also points call-control and queue work toward the relevant API guidance.

build-zoom-contact-center-app — Skill for Claude Code by zoom

About the project

Zoom Plugin is a Claude plugin that helps plan, build, and debug Zoom integrations across APIs, SDKs, webhooks, bots, and MCP connections. It is for developers creating Zoom applications, with catalogue entries providing guidance, workflows, and MCP connectors for selecting and implementing the relevant Zoom products.

zoom/zoom-plugin · 7 stars · on GitHub

Install

Getting it into your agent

It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.

Clone the repo

git clone --depth 1 https://github.com/zoom/zoom-plugin

agentmods

npx agentmods add skills/zoom/zoom-plugin/contact-center

Made for: Claude Code.

Or install zoom-plugin, the plugin that ships this one along with the rest of its 47 skills, 7 MCP servers.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/skills/zoom/zoom-plugin/contact-center/github.svg)](https://agentmods.dev/skills/zoom/zoom-plugin/contact-center)

Your own site

<a href="https://agentmods.dev/skills/zoom/zoom-plugin/contact-center"><img src="https://agentmods.dev/badge/skills/zoom/zoom-plugin/contact-center/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/skills/zoom/zoom-plugin/contact-center"><img src="https://agentmods.dev/badge/skills/zoom/zoom-plugin/contact-center.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 48 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.

When invoked 1,372 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin 86% copy Near-identical to another mod in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00048	$0.01372
Opus 5.5	$0.00019	$0.00549
Sonnet 5.5	$0.00010	$0.00274
Haiku 4.5	$0.00005	$0.00137

Measured 1mo ago against content hash f067f0caff13, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

build-zoom-contact-center-app scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

86% identical to build-zoom-contact-center-app — 8 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

skills/contact-center/SKILL.md · 130 lines

How it starts

The opening of the file, as written. The whole thing — 130 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

Contact Center apps in the Zoom client (Zoom Apps SDK path)
Web channel embeds (chat/video/campaign)
Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Read the full file on GitHub · 130 lines

Files

What ships with it

26 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

1mo ago First seen · 130 lines · 48 tokens per session scan A f067f0caff13

Subscribe to this mod's changes

build-zoom-contact-center-app is a skill published in the GitHub repository zoom/zoom-plugin (7 stars, last pushed 21d ago), licensed MIT. It adds 48 tokens to every session and 1,372 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. It is 86% identical to build-zoom-contact-center-app, differing in 8 lines, and is treated as a copy.

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