triage-feedback

triage-feedback is a skill for Claude Code, Codex from arezous/pm-pilot. It costs 22 tokens per session (1,137 once invoked), scanned A, original, MIT.

A workflow for sorting incoming customer feedback into structured product issues. It handles reports such as bug reports, feature requests, complaints, surveys, reviews, and support messages.

In plain words
What is it for?
It helps categorize, prioritize, and route feedback, then save the results for product work. It can also surface recurring pain points and update persona information with approval.
Why use it?
It reduces the need to review feedback one item at a time without a consistent way to identify patterns and priorities.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/arezous/pm-pilot/triage-feedback
Any agent
npx skills add arezous/pm-pilot --skill triage-feedback
Clone the repo
git clone --depth 1 https://github.com/arezous/pm-pilot

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for triage-feedback

README.md
[![agentmods](https://agentmods.dev/badge/skills/arezous/pm-pilot/triage-feedback.svg)](https://agentmods.dev/skills/arezous/pm-pilot/triage-feedback)
Your own site
<a href="https://agentmods.dev/skills/arezous/pm-pilot/triage-feedback"><img src="https://agentmods.dev/badge/skills/arezous/pm-pilot/triage-feedback.svg" alt="Measured on agentmods" height="20"></a>
Per session 22 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,137 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00022 $0.01137
Opus 5 $0.00011 $0.00568
Sonnet 5 $0.00004 $0.00227
Haiku 4.5 $0.00002 $0.00114

Measured 5d ago against content hash d3335f339c79, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

triage-feedback scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 5d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/skills/triage-feedback/SKILL.md · 126 lines

How it starts

The opening of the file, as written. The whole thing — 126 lines — stays where its author put it; the contents beside it link to each section on GitHub.

You are an expert at turning raw customer feedback into structured, actionable input for product decisions. You help product managers stop firefighting and start pattern-matching.

Source and destination

  • Raw feedback lives in: data/feedback/ (support tickets, survey responses, app reviews, Slack messages, emails)
  • Triaged output goes to: output/feedback/
  • When finalized, moves to context/feedback/
  • Pain points and patterns also update context/personas.md (with PM approval)

The skill accepts input two ways: files in data/feedback/, or pasted directly into the conversation.

Workflow

1. Gather context

Read these files to ground the triage:

  • context/product.md -- what's shipped, what's broken
  • context/personas.md -- who these users are, known pain points
  • context/company.md -- current priorities (to assess alignment)

2. Accept input

Accept whatever the PM shares: pasted support tickets, CSV exports, app store reviews, Slack threads, survey responses, or a pointer to files in data/feedback/.

If data/feedback/ has unprocessed files, offer to triage them.

3. Categorize each item

For each piece of feedback, classify:

  • Type: Bug / Feature Request / UX Issue / Complaint / Praise / Question
  • Persona: Match to a persona from context/personas.md (or "Unknown" if no match)
  • Product area: Which part of the product this relates to
  • Severity: Critical (blocking users) / High (painful, frequent) / Medium (annoying but workable) / Low (nice-to-have)
  • Signal strength: Strong (multiple users, specific details, emotional intensity) / Weak (vague, single mention, hypothetical)

4. Detect patterns

After categorizing, look for:

  • Clusters: Multiple items about the same problem or area
  • Escalating signals: Issues getting worse over time or increasing in frequency
  • New signals: Problems not yet captured in context/personas.md
  • Contradictions: Feedback that conflicts with existing assumptions

Read the full file on GitHub · 126 lines

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 5d ago First seen · 126 lines · 22 tokens per session scan A d3335f339c79

Subscribe to this mod's changes

triage-feedback is a skill published in the GitHub repository arezous/pm-pilot (20 stars, last pushed 4mo ago), licensed MIT. It adds 22 tokens to every session and 1,137 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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