servicenow-change-workflow

servicenow-change-workflow is a skill for Claude Code from automateyournetwork/netclaw. It costs 72 tokens per session (4,182 once invoked), scanned A, original, Apache-2.0.

An IT service-management workflow for controlling network changes through ServiceNow, including change requests, approvals, implementation, verification, and closure.

In plain words
What is it for?
Use it to create and track change requests, validate incidents before a change, enforce approval gates, run approved changes, and record post-change checks.
Why use it?
It prevents network changes from being carried out without the required approval and keeps an audit trail of what happened.

Skill for Claude Code

Written for Claude Code: user-invocable in frontmatter. Also seen: built for openclaw.

Good fit Use it to create and track change requests, validate incidents before a change, enforce approval gates, run approved changes, and record post-change checks.

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Install with agentmods
npx agentmods add skills/automateyournetwork/netclaw/servicenow-change-workflow
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add automateyournetwork/netclaw --skill servicenow-change-workflow
Clone the repo
git clone --depth 1 https://github.com/automateyournetwork/netclaw

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for servicenow-change-workflow

README.md
[![agentmods](https://agentmods.dev/badge/skills/automateyournetwork/netclaw/servicenow-change-workflow/github.svg)](https://agentmods.dev/skills/automateyournetwork/netclaw/servicenow-change-workflow)
Your own site
<a href="https://agentmods.dev/skills/automateyournetwork/netclaw/servicenow-change-workflow"><img src="https://agentmods.dev/badge/skills/automateyournetwork/netclaw/servicenow-change-workflow/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for servicenow-change-workflow

Your own site · 80×15
<a href="https://agentmods.dev/skills/automateyournetwork/netclaw/servicenow-change-workflow"><img src="https://agentmods.dev/badge/skills/automateyournetwork/netclaw/servicenow-change-workflow.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 72 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,182 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector warn 7 Sept 2026
SkillSpector: 1 finding, up to high

These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →

  • high Data Exfiltration · line 270
    Code or instructions that leak agent conversation context to external services, potentially exposing sensitive user interactions.
    Fix: Remove any code that sends prompts, responses, or session data externally. Preserve user privacy; never exfiltrate conversation content.
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00072 $0.04182
Opus 5 $0.00036 $0.02091
Sonnet 5 $0.00014 $0.00836
Haiku 4.5 $0.00007 $0.00418

Measured 9d ago against content hash dd6d9f7ef7d4, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

servicenow-change-workflow scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

workspace/skills/servicenow-change-workflow/SKILL.md · 369 lines

How it starts

The opening of the file, as written. The whole thing — 369 lines — stays where its author put it; the contents beside it link to each section on GitHub.

ServiceNow Change Workflow

Golden Rule

NEVER execute a network change without an approved Change Request. The only exception is an Emergency change, which still requires a CR and immediate human notification.

How to Call the Tools

The ServiceNow MCP server provides change management and incident tools. Call them via mcp-call:

python3 $MCP_CALL "python3 -u $SERVICENOW_MCP_SCRIPT" TOOL_NAME '{"param":"value"}'

ServiceNow Change Request States

New -> Assess -> Authorize -> Scheduled -> Implement -> Review -> Closed
                                                    \-> Canceled
  • New: CR created, not yet submitted
  • Assess: Submitted for review / risk assessment
  • Authorize: Awaiting approval
  • Scheduled: Approved and scheduled for implementation window
  • Implement: Approved and ready for execution (this is the gate)
  • Review: Post-implementation review
  • Closed: Change completed and verified

Change Types

Type Approval Use When
Normal CAB / manager approval required Interface config, routing changes, ACL updates, any production change
Standard Pre-approved template Password rotation, NTP update, banner change
Emergency Expedited (post-facto approval OK) Active outage, security incident, critical vulnerability

Full Change Lifecycle

Phase 0: Pre-Change Incident Check

Before creating a CR, verify no open P1/P2 incidents exist on affected CIs. Executing changes during active incidents violates ITIL best practice and risks compounding the outage.

0A: Check for Open Critical Incidents
python3 $MCP_CALL "python3 -u $SERVICENOW_MCP_SCRIPT" list_incidents '{"limit":20,"state":"1","query":"priority=1^ORpriority=2"}'

State 1 = New/Open. Review results for any incidents affecting the target device or service.

Decision gate:

  • Open P1/P2 on affected CI -> STOP. Do not proceed. Notify the human.
  • Open P1/P2 on unrelated CI -> Proceed with caution, note in CR description.
  • No open P1/P2 -> Proceed.

Read the full file on GitHub · 369 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 369 lines · 72 tokens per session scan A dd6d9f7ef7d4

Subscribe to this mod's changes

servicenow-change-workflow is a skill published in the GitHub repository automateyournetwork/netclaw (657 stars, last pushed 6d ago), licensed Apache-2.0. It adds 72 tokens to every session and 4,182 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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