customer-billing-ops

customer-billing-ops is a skill for Claude Code from bjorn-ingmanson/thefroject-plugins. It costs 42 tokens per session (1,093 once invoked), scanned A, original, MIT.

A guide for handling subscription billing, from new sign-ups and renewals to upgrades, cancellations, refunds, and churn. It also covers tracking recurring revenue and recording billing changes.

In plain words
What is it for?
Use it to process upgrades, downgrades, cancellations, refunds, renewals, and payment failures. It also helps analyze churn and build subscription billing workflows.
Why use it?
It provides a consistent way to handle billing questions and subscription changes, including prorated charges, credits, payment issues, and customers at risk of leaving.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the thefroject-customer-success plugin — 47 skills, 11 commands shipped together

Good fit Use it to process upgrades, downgrades, cancellations, refunds, renewals, and payment failures. It also helps analyze churn and build subscription billing workflows.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add bjorn-ingmanson/thefroject-plugins --skill customer-billing-ops
Clone the repo
git clone --depth 1 https://github.com/bjorn-ingmanson/thefroject-plugins

Made for: Claude Code.

Or install thefroject-customer-success, the plugin that ships this one along with the rest of its 47 skills, 11 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-billing-ops

README.md
[![agentmods](https://agentmods.dev/badge/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops/github.svg)](https://agentmods.dev/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops)
Your own site
<a href="https://agentmods.dev/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops"><img src="https://agentmods.dev/badge/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-billing-ops

Your own site · 80×15
<a href="https://agentmods.dev/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops"><img src="https://agentmods.dev/badge/skills/bjorn-ingmanson/thefroject-plugins/customer-billing-ops.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 42 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,093 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00042 $0.01093
Opus 5 $0.00021 $0.00547
Sonnet 5 $0.00008 $0.00219
Haiku 4.5 $0.00004 $0.00109

Measured 9d ago against content hash c49e43265149, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

customer-billing-ops scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

customer-success/skills/customer-billing-ops/SKILL.md · 118 lines

How it starts

The opening of the file, as written. The whole thing — 118 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Customer Billing Ops

Manage the full subscription lifecycle from signup through renewal, including the hard parts: downgrades, cancellations, refunds, and churn prevention.

Subscription Lifecycle

New Subscription

  1. Confirm plan selection, billing cycle (monthly/annual), and payment method
  2. Set the billing anchor date (first of month, signup date, or custom)
  3. Document trial period length and conversion trigger
  4. Record in the customer record: plan, start date, billing cycle, MRR contribution

Upgrade

  1. Calculate prorated amount for the remaining billing cycle
  2. Confirm the upgrade with the customer (new price, effective date, prorated charge)
  3. Update the subscription record: new plan, effective date, new MRR
  4. Trigger a confirmation email with the updated invoice

Downgrade

  1. Determine effective date (immediate or end of current cycle)
  2. Calculate credit or refund for unused portion if immediate
  3. Confirm feature access changes with the customer
  4. Update the subscription record: new plan, effective date, adjusted MRR
  5. Flag the account for a check-in 30 days after downgrade

Renewal

  1. Send renewal reminder 14 days before the billing date
  2. Verify payment method is still valid
  3. Process the charge on the billing date
  4. Handle failed payments: retry schedule (day 1, 3, 7), dunning emails, grace period

Churn Triage

Identify At-Risk Accounts

Look for these signals:

  • Usage dropped >50% in the last 30 days
  • Support tickets increased without resolution
  • Key user (admin/champion) left the company
  • Downgrade request submitted
  • Payment failed and not recovered after first retry
  • No login in 21+ days
  • Competitor mentioned in support conversations

Build a Save Offer

Match the save offer to the reason for leaving:

Reason Save Offer
Too expensive Offer annual discount, downgrade to lower tier, or pause billing
Not using it enough Offer onboarding session, extend trial, or reduce to essentials plan
Missing feature Document the request, share roadmap timeline, offer beta access
Switching to competitor Ask what they offer that you do not, document for product team
Budget cut Offer 3-month pause instead of cancellation
Bad experience Escalate to senior support, offer service credit, schedule a call

Read the full file on GitHub · 118 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 118 lines · 42 tokens per session scan A c49e43265149

Subscribe to this mod's changes

customer-billing-ops is a skill published in the GitHub repository bjorn-ingmanson/thefroject-plugins (1 stars, last pushed 2mo ago), licensed MIT. It adds 42 tokens to every session and 1,093 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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