incident

incident is a skill for Claude Code, Codex from bouob/sysadmin-skills. It costs 110 tokens per session (1,759 once invoked), scanned A, original, MIT.

A structured process for handling an incident, meaning a service outage or other disruption that needs investigation and response.

In plain words
What is it for?
Logging outages, coordinating major-incident response, recording causes and actions, notifying stakeholders, and documenting service recovery.
Why use it?
It turns an unplanned service problem into a documented response with priority, communication, recovery, and follow-up information.

Skill for Claude CodeCodex

Part of the sysadmin-skills plugin — 9 skills shipped together

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/bouob/sysadmin-skills/incident
Any agent
npx skills add bouob/sysadmin-skills --skill incident
Clone the repo
git clone --depth 1 https://github.com/bouob/sysadmin-skills

Made for: Claude Code, Codex.

Or install sysadmin-skills, the plugin that ships this one along with the rest of its 9 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for incident

README.md
[![agentmods](https://agentmods.dev/badge/skills/bouob/sysadmin-skills/incident.svg)](https://agentmods.dev/skills/bouob/sysadmin-skills/incident)
Your own site
<a href="https://agentmods.dev/skills/bouob/sysadmin-skills/incident"><img src="https://agentmods.dev/badge/skills/bouob/sysadmin-skills/incident.svg" alt="Measured on agentmods" height="20"></a>
Per session 110 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,759 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00110 $0.01759
Opus 5 $0.00055 $0.00879
Sonnet 5 $0.00022 $0.00352
Haiku 4.5 $0.00011 $0.00176

Measured 4d ago against content hash f05bfb35846b, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

incident scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/incident/SKILL.md · 181 lines

How it starts

The opening of the file, as written. The whole thing — 181 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Incident Response Workflow

Structured incident response following ITIL 4 Incident Management. Produces a complete incident report as a local markdown file.

  • itil — priority classification (P1-P4), incident management process, escalation matrix
  • comms — stakeholder notification templates, severity-based tone guidance
  • done-ops — verification gate before closing the incident

Output

File: {OUTPUT_DIR}/incident-{YYYY-MM-DD}-{slug}.md

  • slug: lowercase kebab-case summary, e.g. email-outbound-failure, vpn-india-outage
  • Incident ID (INC-{YYYYMMDD}-{NNN}): {NNN} is a daily sequence number starting at 001. If the organization uses a ticketing system (ServiceNow, Jira SM), use that system's ID instead.

Default output directory: ./incidents/. If a docs/incidents/ directory exists in the project, use that instead. Ask the user if neither exists. A user-specified path takes precedence over all defaults.

All incident documents are written in English. Before writing to file, preview the content for the user in their preferred language.


Workflow

Step 1: Gather Information

Collect the following from the user (use AskUserQuestion for missing items):

Field Required Example
What is happening? Yes "Email service is not sending outbound messages"
When did it start? Yes "Noticed at 09:15 today" / "Alerts fired at 14:30"
Who/what is affected? Yes "All users in HQ" / "Customer-facing API"
Severity indicators Yes Is there a workaround? How many users? Revenue impact?
What has been tried? No "Restarted the mail service, no change"

Step 2: Classify (SEV then P)

First — assign Severity (objective impact scope):

Level Scope Definition
SEV-1 All users / all regions Core service completely down, no workaround
SEV-2 Many users or major function Significant degradation, partial workaround
SEV-3 Subset of users, non-critical Limited impact, workaround available
SEV-4 Single user or negligible Cosmetic, proactive, informational

Read the full file on GitHub · 181 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 181 lines · 110 tokens per session scan A f05bfb35846b

Subscribe to this mod's changes

incident is a skill published in the GitHub repository bouob/sysadmin-skills (2 stars, last pushed 3mo ago), licensed MIT. It adds 110 tokens to every session and 1,759 once invoked, about $0.0006 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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