servexa-phone-call-agents

SERVEXA Phone Call Agents

Use this skill when designing, reviewing, testing, or extending SERVEXA's customer-care phone-call workflow. The repository is an Expo Router client backed by Supabase and Supabase Edge Functions, with CALL-E providing the voice conversation and structured terminal result.

Purpose And Authorized Use

SERVEXA is authorized to place calls only for customer-care work that the organization is permitted to perform and that the customer is permitted to receive under applicable policy and law. Before placing a call, the operator must confirm the customer record, intended recipient, call purpose, contact permissions, appropriate calling time, and any required consent or disclosure. Do not use this skill to make unsolicited, deceptive, threatening, discriminatory, or unauthorized calls.

Source Of Truth

Treat the current repository as authoritative. Before making changes:

1. Read AGENTS.md and the relevant screen or Edge Function.
2. Confirm the database contract in supabase/migrations/.
3. Check the CALL-E request and webhook shape before changing integration code.
4. Preserve the distinction between implemented behavior and future product ideas.
5. Load references/safety.md before changing prompts, call initiation, result handling, or customer data access.
6. Load references/workflow.md for the complete end-to-end sequence.

Public Implementation / Verification

SERVEXA is a functional reference implementation. Its public source is available at princeakpabio8-prog/servexa: start-customer-call creates and correlates calls with CALL-E, calle-webhook persists terminal results idempotently, and Supabase migrations define the persistent records and access policies. The call-instruction UI implements templates and human-directed instructions; the activity UI implements reporting and pending-status refresh.