Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add finsilabs/awesome-ecommerce-skills --skill customer-support-integrationgit clone --depth 1 https://github.com/finsilabs/awesome-ecommerce-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/finsilabs/awesome-ecommerce-skills/customer-support-integration)<a href="https://agentmods.dev/skills/finsilabs/awesome-ecommerce-skills/customer-support-integration"><img src="https://agentmods.dev/badge/skills/finsilabs/awesome-ecommerce-skills/customer-support-integration/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/finsilabs/awesome-ecommerce-skills/customer-support-integration"><img src="https://agentmods.dev/badge/skills/finsilabs/awesome-ecommerce-skills/customer-support-integration.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00036 | $0.02488 |
| Opus 5 | $0.00018 | $0.01244 |
| Sonnet 5 | $0.00007 | $0.00498 |
| Haiku 4.5 | $0.00004 | $0.00249 |
Grade A, and why
customer-support-integration scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 243 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Support Integration
Overview
Connecting your helpdesk to your store automatically surfaces order history, tracking information, and customer spend inside every support ticket — reducing average handle time by 40–60% because agents don't switch between systems. For Shopify, Gorgias is the purpose-built helpdesk that's native to the platform. For other platforms and for Zendesk/Intercom users, dedicated integration apps connect the systems. Only build a custom integration if you need deep two-way automation (auto-create tickets from order events, VIP routing, CSAT sync back to CRM) that off-the-shelf apps don't provide.
When to Use This Skill
- When support agents repeatedly ask customers for their order number because it doesn't auto-populate in the ticket
- When implementing Zendesk Sunshine Apps or Intercom Canvas Kit to show order details inside the agent interface
- When automating ticket creation from order events (failed delivery, fraud hold, backorder)
- When routing tickets by order value to prioritize VIP customers
- When syncing support CSAT scores back to your CRM for customer health scoring
Core Instructions
Step 1: Determine platform and choose the right helpdesk
| Platform | Best Helpdesk | Why |
|---|---|---|
| Shopify | Gorgias | Purpose-built for Shopify; deep order data access, macro variables that pull order info, 1-click actions (refund, cancel, reorder) from within the ticket |
| Shopify | Zendesk | Good for teams that already use Zendesk; install the Shopify app for Zendesk from the App Store |
| WooCommerce | Gorgias or Freshdesk | Gorgias supports WooCommerce; Freshdesk + WooCommerce plugin for teams on Freshdesk |
| BigCommerce | Gorgias or Zendesk | Both have BigCommerce integrations in their app marketplaces |
| Custom / Headless | Zendesk or Intercom with custom integration | Build a sidebar app to inject order context into tickets |
Step 2: Platform-specific setup
What ships with it
7 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
- evals/intercom-canvas-kit-order-context-sideba/criteria.json 2.8 KB
- evals/intercom-canvas-kit-order-context-sideba/task.md 2.1 KB
- evals/zendesk-ticket-auto-creation-from-order-/criteria.json 2.7 KB
- evals/zendesk-ticket-auto-creation-from-order-/task.md 2.2 KB
- evals/zendesk-webhook-csat-sync-and-vip-ticket/criteria.json 2.9 KB
- evals/zendesk-webhook-csat-sync-and-vip-ticket/task.md 2.9 KB
- tile.json 247 B
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 11d ago First seen · 243 lines · 36 tokens per session scan A b490e66c2dd4
customer-support-integration is a skill published in the GitHub repository finsilabs/awesome-ecommerce-skills (52 stars, last pushed 6mo ago), licensed MIT. It adds 36 tokens to every session and 2,488 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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