service-digital-engagement-channel-configure

service-digital-engagement-channel-configure is a skill for Claude Code from forcedotcom/sf-skills. It costs 173 tokens per session (4,585 once invoked), scanned A, original, Apache-2.0.

A tool for creating and deploying Salesforce enhanced chat messaging channels for in-app and website messaging. It also configures how incoming conversations are sent to flows, queues, users, or Agentforce service agents.

In plain words
What is it for?
Use it to set up a customer-facing chat channel, choose its routing method, and prepare its Salesforce metadata for deployment.
Why use it?
It brings channel creation, routing, verification, pre-chat questions, consent settings, and other messaging options into one configuration workflow.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the service-engagement plugin — 5 skills shipped together

Good fit Use it to set up a customer-facing chat channel, choose its routing method, and prepare its Salesforce metadata for deployment.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-digital-engagement-channel-configure
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Or install service-engagement, the plugin that ships this one along with the rest of its 5 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-digital-engagement-channel-configure

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-digital-engagement-channel-configure

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-digital-engagement-channel-configure.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 173 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,585 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • Socket pass 6 Sept 2026
  • Snyk pass 6 Sept 2026
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00173 $0.04585
Opus 5 $0.00086 $0.02292
Sonnet 5 $0.00035 $0.00917
Haiku 4.5 $0.00017 $0.00458

Measured 7d ago against content hash 51047a7aac7f, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

service-digital-engagement-channel-configure scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

The scan reads SKILL.md. This mod also ships 2 executable files (scripts/check-api-version.sh, scripts/normalize-channel-name.sh), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-engagement/skills/service-digital-engagement-channel-configure/SKILL.md · 288 lines

How it starts

The opening of the file, as written. The whole thing — 288 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Configuring Enhanced Chat Channel

Creates MessagingChannel metadata XML for Salesforce Messaging for In-App and Web (MIAW). This skill produces a fully configured enhanced chat channel with routing, user verification, pre-chat, and automated response settings ready for Metadata API deployment.

Scope

  • In scope: Creating MessagingChannel metadata with Omni-Channel Flow routing, Omni-Channel Queue routing, or Agentforce Service Agent (ASA) routing; enabling User Verification; configuring all channel settings (pre-chat forms, automated responses, consent keywords, file attachments, custom parameters)
  • Out of scope: Creating the referenced Omni-Channel Flow/Queue definitions (use automation-flow-generate), creating the Embedded Service Deployment (separate metadata type — use service-digital-engagement-deployment-configure), creating permission sets for messaging (use platform-permission-set-generate), configuring the Embedded Service Code Snippet

Clarifying Questions

Before generating, ask the user if not already clear:

  • What is the channel name / label? (used for masterLabel and file name)
  • What routing type? (Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent)
  • What is the routing target? (Flow API name, Queue developer name, User ID, or ASA bot name)
  • For Flow, User, or ASA routing: What is the fallback queue name?
  • Should User Verification be enabled? (defaults to true per this skill)
  • Are there pre-chat form fields required? If so, which fields and types?

Required Inputs

Gather or infer before proceeding:

  • Channel name: Used for masterLabel and the file name (<Name>.messagingChannel-meta.xml)
  • Routing type: One of Queue, Flow, User, or AgentforceServiceAgent
  • Routing target: The developer name of the queue, flow, user, or ASA bot
  • Fallback queue (Flow, User, and ASA): The developer name of the fallback queue for escalation
  • User verification: Whether to require JWT-based identity verification (default: true)

Read the full file on GitHub · 288 lines

Files

What ships with it

7 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago Changed · -17 lines 51047a7aac7f
  2. 8d ago First seen · 305 lines · 173 tokens per session scan A 7b4b850cf507

Subscribe to this mod's changes

service-digital-engagement-channel-configure is a skill published in the GitHub repository forcedotcom/sf-skills (987 stars, last pushed yesterday), licensed Apache-2.0. It adds 173 tokens to every session and 4,585 once invoked, about $0.0009 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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