service-engagement

service-engagement is a plugin for Claude Code from forcedotcom/sf-skills. Its manifest loads nothing; the 5 skills it bundles cost 955 tokens per session together, scanned A, original, Apache-2.0.

A collection of Salesforce setup tools for customer-facing digital service channels, including web chat, messaging, deployments, and Agentforce service agents. Salesforce Service Cloud is Salesforce's customer-support platform.

In plain words
What is it for?
Use it to set up messaging channels, configure deployments, integrate a messaging site, or connect an Agentforce service agent to a channel.
Why use it?
It groups the configuration work needed to connect customer conversations with Salesforce service processes and agents.

Plugin for Claude Code

Written for Claude Code: a Claude Code plugin manifest.

Good fit Use it to set up messaging channels, configure deployments, integrate a messaging site, or connect an Agentforce service agent to a channel.

Compare 6 plugins from other repositories ↓
Install in Claude Code
/plugin marketplace add forcedotcom/sf-skills/plugin install service-engagement
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-engagement

README.md
[![agentmods](https://agentmods.dev/badge/plugins/forcedotcom/sf-skills/service-engagement.svg)](https://agentmods.dev/plugins/forcedotcom/sf-skills/service-engagement)
Your own site
<a href="https://agentmods.dev/plugins/forcedotcom/sf-skills/service-engagement"><img src="https://agentmods.dev/badge/plugins/forcedotcom/sf-skills/service-engagement.svg" alt="Measured on agentmods" height="20"></a>
Per session not measured What this adds to a session before it is invoked.
When invoked not measured The manifest loads nothing itself; its 5 skills cost 955 tokens a session between them.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Security

Grade A, and why

service-engagement scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-engagement/.claude-plugin/plugin.json · 12 lines

What it actually says

{
  "name": "service-engagement",
  "displayName": "Salesforce Service Engagement",
  "version": "0.1.0",
  "description": "Configure Service Cloud digital engagement and Agentforce service channels: set up messaging and chat channels, configure channel deployments, integrate a messaging site, wire an Agentforce channel to an existing agent, and coordinate a help agent. Use when setting up customer-facing service channels — web chat, messaging, digital engagement deployments, or an Agentforce service/help agent channel.",
  "author": { "name": "Salesforce" },
  "license": "Apache-2.0",
  "keywords": ["digital engagement", "messaging channel", "web chat", "service channel", "agentforce channel", "help agent", "messaging site", "channel deployment", "MIAW"],
  "dependencies": [],
  "skills": "./skills/"
}
Contents

What it installs

The manifest is a name and a version. 5 skills travel with it, and installing the plugin installs all of them — 955 tokens a session between them. Each is measured on its own page, and each can be installed alone.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 3d ago First seen · 12 lines scan A 7271ce325426

Subscribe to this mod's changes

service-engagement is a plugin published in the GitHub repository forcedotcom/sf-skills (969 stars, last pushed 2d ago), licensed Apache-2.0. Its token cost is not measured: this kind of file is read by the harness, not the model. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.