service-helpagent-coordinate

service-helpagent-coordinate is a skill for Claude Code from forcedotcom/sf-skills. It costs 205 tokens per session (6,669 once invoked), scanned A, original, Apache-2.0.

A guided setup workflow for creating and launching a Salesforce Help Agent, an AI support agent in Service Cloud. It covers the agent's identity, knowledge sources, chat channel, website connection, and readiness checks.

In plain words
What is it for?
Use it to configure a help or support chat agent, connect it to a Data Library, add web chat or a help portal, embed the channel on an Experience Cloud site, and prepare it to go live.
Why use it?
It provides a structured path through the Salesforce setup tasks that are easy to miss when configuring a support agent. It also checks prerequisites such as licenses and permissions.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter. Also seen: reads .claude/ paths; mentions subagents; names the AskUserQuestion tool.

Part of the service-engagement plugin — 13 skills shipped together

Good fit Use it to configure a help or support chat agent, connect it to a Data Library, add web chat or a help portal, embed the channel on an Experience Cloud site, and prepare it to go live.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-helpagent-coordinate
About the project

forcedotcom/sf-skills is a collection of reusable instructions that help AI coding agents build and work with Salesforce applications and platform features. Developers use it for Agentforce agents, Lightning apps, Flow, Apex, SOQL, Lightning Web Components, and related Salesforce configuration. The catalogue entries are the repository’s skills, plugins, commands, MCP servers, and agents for AI tools that support skills.

forcedotcom/sf-skills · 1,120 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-helpagent-coordinate
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Or install service-engagement, the plugin that ships this one along with the rest of its 13 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-helpagent-coordinate

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-helpagent-coordinate/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-helpagent-coordinate)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-helpagent-coordinate"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-helpagent-coordinate/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-helpagent-coordinate

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-helpagent-coordinate"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-helpagent-coordinate.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 205 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 6,669 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • Socket pass 19 Sept 2026
  • Snyk pass 19 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00205 $0.06669
Opus 5.5 $0.00082 $0.02668
Sonnet 5.5 $0.00041 $0.01334
Haiku 4.5 $0.00020 $0.00667

Measured 25d ago against content hash 2e781f5a2880, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

service-helpagent-coordinate scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 25d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

- tool: ["curl"]
plugins/builder/service-engagement/skills/service-helpagent-coordinate/SKILL.md · 262 lines

How it starts

The opening of the file, as written. The whole thing — 262 lines — stays where its author put it; the contents beside it link to each section on GitHub.

service-helpagent-coordinate: Service Cloud Help Agent, guided setup

Use this skill to stand up a Service Cloud Help Agent (an Agentforce Service Agent) on a Salesforce org from Claude Code, following the same guided flow as the Help Agent Quick Setup wizard. This is a coordinate skill: it orchestrates existing skills against a canonical spec — it does not author a new agent primitive.

Why this skill exists

Salesforce's official Help Agent template-creation API is not yet shipped. Without it, Claude has no built-in concept of "Help Agent" and would otherwise generate a generic agent. assets/help-agent-spec.md substitutes for the missing API: its agent script is the canonical template the eventual Quick Start UI will produce. Treat the spec as source of truth for the agent's lineage (topics, actions, instructions).

Scope

In scope:

  • Guided, four-checkpoint Help Agent setup (identity → grounding → channel → go-live)
  • Knowledge grounding via Agentforce Data Library (ADL)
  • Web Chat / Help Portal channel setup and Experience Cloud site embed
  • Readiness checks (licenses, Einstein Agent User, Data Cloud permission sets)

Out of scope — delegate elsewhere:

Prerequisites

  • Claude Code + Salesforce CLI installed and an authenticated org (see repo README.md)
  • MCP servers registered: salesforce-api-context, metadata-experts, sobject-reads
  • Salesforce Skills installed into .agents/skills/ (or .claude/skills/)
  • A Salesforce org with the required features enabled (or enable-able via metadata): Agentforce, Einstein Generative AI, Knowledge, Experience Cloud, and Data Cloud. Any org shape that meets this bar works — production, sandbox, scratch, or Developer Edition. The readiness check in assets/help-agent-spec.md §4.0 detects each feature and enables what can be enabled; it stops with a clear message if a required capability is missing and cannot be turned on.

Read the full file on GitHub · 262 lines

Files

What ships with it

6 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 25d ago Changed · -53 lines · -5 tokens per session 2e781f5a2880
  2. 1mo ago Changed · +62 lines · +5 tokens per session scan C → A e70b712ef73b
  3. 1mo ago First seen · 253 lines · 205 tokens per session scan C a869ecc735e5

Subscribe to this mod's changes

service-helpagent-coordinate is a skill published in the GitHub repository forcedotcom/sf-skills (1,120 stars, last pushed today), licensed Apache-2.0. It adds 205 tokens to every session and 6,669 once invoked, about $0.0008 per session on Opus 5.5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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