Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add forcedotcom/sf-skills --skill service-agentforce-channel-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/forcedotcom/sf-skills/service-agentforce-channel-configure)<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-agentforce-channel-configure"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-agentforce-channel-configure/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-agentforce-channel-configure"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-agentforce-channel-configure.svg" alt="Reviewed on agentmods" width="80" height="20"></a>- Socket pass
- Snyk pass
- NVIDIA SkillSpector warn
SkillSpector: 2 findings, up to medium
These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →
- medium Excessive Agency · line 179 Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.Fix: Add human-in-the-loop confirmation for destructive, irreversible, or high-impact operations. Never auto-execute commands that modify files, send data, or alter system state.
- medium Excessive Agency · line 219 Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.Fix: Add human-in-the-loop confirmation for destructive, irreversible, or high-impact operations. Never auto-execute commands that modify files, send data, or alter system state.
What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00211 | $0.05008 |
| Opus 5 | $0.00105 | $0.02504 |
| Sonnet 5 | $0.00042 | $0.01002 |
| Haiku 4.5 | $0.00021 | $0.00501 |
Grade A, and why
service-agentforce-channel-configure scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 286 lines — stays where its author put it; the contents beside it link to each section on GitHub.
service-agentforce-channel-configure: Wire an Agentforce agent to a channel
Adds inbound routing between an existing channel and an existing Agentforce agent. The agent receives work items from the channel; a fallback queue handles overflow when the agent is unavailable.
This skill is generic — it works for any Agentforce agent, not just the Help Agent template.
Scope
In scope:
- Resolving or creating a fallback queue with the correct
QueueSobjectSobjectType - Branch A (Enhanced Chat / Enhanced Messaging): deploying
sessionHandlerType=AgentforceServiceAgent+sessionHandlerQueueon an existing MessagingChannel, then bindingSessionHandlerIdvia Data API PATCH - Branch B (Voice): assumes the phone number and
PstnVoiceMessagingChannel already exist (provisioned by the caller, e.g.service-helpagent-coordinate), then creating an inbound RoutingFlow (routingType: Copilot) that routes to the agent with the queue as fallback - Branch C (Email-to-Case): inbound routing via direct case-owner assignment or an Omni-Channel RoutingFlow, plus deploying a
BotEmailDefinition(Email Configuration) that links the agent to Service Email and binding it to the routing address - Optional outbound escalation: delegating the verified agent-to-human handoff contract to
service-agentforce-human-escalation-configure
Out of scope:
- Creating the agent — use
agentforce-generateorservice-helpagent-coordinate - Creating the MessagingChannel — use
service-digital-engagement-channel-configure - Creating the Embedded Service Deployment — use
service-digital-engagement-deployment-configure - Creating the Voice or Email-to-Case channel infrastructure
Required inputs
- Agent
DeveloperNameand agent label (MasterLabel) — must be an existing, active agent - Channel type — one of: Enhanced Chat, Enhanced Messaging (3rd-party), Voice, Email-to-Case
- Channel identifier — MessagingChannel
DeveloperName(Branch A), or the channel name/context (Branches B/C) - Target org alias
What ships with it
15 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
- assets/BotEmailDefinition.botEmailDefinition-meta.xml 2.1 KB
- assets/email/unfiled$public/AgentforceForServiceEmailTemplate.email 780 B
- assets/email/unfiled$public/AgentforceForServiceEmailTemplate.email-meta.xml 1.5 KB
- assets/mdapi-package.xml 1.1 KB
- assets/settings-mdapi-package.xml 1.4 KB
- references/agent-wiring.md 5.7 KB
- references/botemaildefinition.md 8.5 KB
- references/channel-branch-email.md 23 KB
- references/channel-branch-voice.md 3.5 KB
- references/channel-types.md 5.3 KB
- references/live-traffic-gate.md 5.7 KB
- references/queue-resolution.md 6.5 KB
- references/routing-flow.md 17 KB
- scripts/validate-botemaildefinition.py 4.8 KB runs code
- scripts/validate-emailtemplate.py 4.9 KB runs code
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 7d ago Changed · +5 lines ff50676c62c4
- 8d ago First seen · 281 lines · 211 tokens per session scan A c75a466e0f81
service-agentforce-channel-configure is a skill published in the GitHub repository forcedotcom/sf-skills (987 stars, last pushed today), licensed Apache-2.0. It adds 211 tokens to every session and 5,008 once invoked, about $0.0011 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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