service-itsm-agentic-setup-agentforce-coordinate

service-itsm-agentic-setup-agentforce-coordinate is a skill for Claude Code from forcedotcom/sf-skills. It costs 202 tokens per session (3,905 once invoked), scanned A, original, Apache-2.0.

A coordinator for setting up Agentforce in Salesforce Service Cloud, Salesforce’s platform for managing customer and employee service work.

In plain words
What is it for?
It is for guiding setup of Agentforce Studio, Fulfiller and Employee agents, and specialised employee agents while confirming the target Salesforce organisation.
Why use it?
It organises several setup tasks and keeps track of which agent features have already been configured.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter. Also seen: names the AskUserQuestion tool.

Good fit It is for guiding setup of Agentforce Studio, Fulfiller and Employee agents, and specialised employee agents while confirming the target Salesforce organisation.

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Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-agentforce-coordinate
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-itsm-agentic-setup-agentforce-coordinate

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-itsm-agentic-setup-agentforce-coordinate

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-itsm-agentic-setup-agentforce-coordinate.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 202 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,905 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • Socket pass 27 Aug 2026
  • Snyk pass 27 Aug 2026
  • NVIDIA SkillSpector warn 7 Sept 2026
SkillSpector: 1 finding, up to high

These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →

  • high Data Exfiltration · line 31
    Code or instructions that leak agent conversation context to external services, potentially exposing sensitive user interactions.
    Fix: Remove any code that sends prompts, responses, or session data externally. Preserve user privacy; never exfiltrate conversation content.
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00202 $0.03905
Opus 5 $0.00101 $0.01953
Sonnet 5 $0.00040 $0.00781
Haiku 4.5 $0.00020 $0.00391

Measured 8d ago against content hash b34bba046d21, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

service-itsm-agentic-setup-agentforce-coordinate scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/verify-child-verdict.mjs), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/service-itsm-agentic-setup-agentforce-coordinate/SKILL.md · 193 lines

How it starts

The opening of the file, as written. The whole thing — 193 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Agentforce for ITSM Setup Orchestrator

Guide the user through setting up Agentforce Studio, the IT Service Fulfiller agent, the IT Service Employee agent, and specialized employee agents in Salesforce Service Cloud ITSM by presenting the available capabilities, delegating to specialized child skills, and tracking progress.

Goal

Act as the coordinator for Agentforce feature configuration in ITSM. Present the user with a menu of configurable features, invoke the appropriate child skill for each selection, and after each feature completes, return to the menu with updated progress until the user is done.

Behavior

1. Extract context from conversation

Before presenting options, scan chat history for:

  • Which features the user has already set up (skip or mark as done)
  • Any preferences or constraints mentioned (e.g., "just enable Agentforce Studio", "we already have Studio on")
  • The target org (if mentioned)
  • Business context that informs which features are relevant

2. Confirm the target org

Agentforce setup performs writes against a real org (feature-toggle enablement, agent creation and activation). Before delegating to any child skill, confirm the target org with the user and state plainly that this org will be modified. Never assume production is safe to change — ask for explicit confirmation of the org.

3. Present the Agentforce feature menu as a multi-select

Show the user what's available and what's done, organized into the two sequential setup stagesStage 1: enable platform features (Agentforce Studio enablement) and Stage 2: install & activate agent templates (the Fulfiller and Employee agents). This separation is load-bearing: Stage 1 enables org-level platform toggles/preferences, while Stage 2 installs and activates agents from a template — they are distinct kinds of action and must read as distinct stages, not one undifferentiated list. Only features with a working child skill appear in the menu — use the Feature menu template in examples/output-templates.md. Collect the user's selections through a single multi-select prompt (use AskUserQuestion with multiSelect: true when tooling permits, otherwise ask the user to reply with a list of numbers such as 1, 2). Use the exact Item names from the Feature menu table as the multi-select option labels — verbatim, including each item's parenthetical note and the word "Agent" and its capitalization (Agentforce Studio enablement (Foundation for all agents), IT Service Fulfiller Agent, IT Service Employee Agent, Specialized Agents for Employee) — so the picker options and the table never diverge. Each item's Description column matches the wording on the Salesforce Setup → Agentforce for IT Service page (the Fulfiller and Employee agent-template descriptions and the Specialized Agents for Employee text are used verbatim) so a user evaluating which template to install reads the same purpose/scope here as they would in Setup — do not paraphrase or shorten that product copy. For the three Stage 2 agent items, follow the verbatim product copy with one short trailing Setup: line stating what installing does (Setup: creates the agent from this template and activates a version. for the Fulfiller and Employee agents; Setup: pick one specialized template (e.g. Password Manager, Onboarding), then create and activate that standalone agent. Re-run this item to add more. for Specialized Agents for Employee, for which you first ask the user which specialized template they want and pass that name to the child skill) so a single row carries purpose, scope, and the install action together. The Stage 1 row (Agentforce Studio enablement) is a platform-enablement toggle, not a template install, so it carries no Setup: line. When raising AskUserQuestion, put that same Description text (product copy + the Setup: line) in each option's description field so the picker carries the detail too. Do NOT show placeholder features that cannot be executed.

Read the full file on GitHub · 193 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 193 lines · 202 tokens per session scan A b34bba046d21

Subscribe to this mod's changes

service-itsm-agentic-setup-agentforce-coordinate is a skill published in the GitHub repository forcedotcom/sf-skills (987 stars, last pushed yesterday), licensed Apache-2.0. It adds 202 tokens to every session and 3,905 once invoked, about $0.0010 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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