service-omni-channel-limits-analyze

service-omni-channel-limits-analyze is a skill for Claude Code from forcedotcom/sf-skills. It costs 104 tokens per session (868 once invoked), scanned A, original, Apache-2.0.

A read-only Salesforce tool that reports the current number of pending Omni-Channel routing requests and compares it with a supplied or reference maximum. Pending routing requests are customer tasks waiting to be assigned to an agent.

In plain words
What is it for?
Use it to inspect pending-routing usage, compare it with an administrator-provided limit, and see which limit details require checking elsewhere.
Why use it?
It separates values available through Salesforce APIs from limits that those APIs cannot verify, reducing the risk of treating an estimate as live data.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Part of the service-omni plugin — 24 skills shipped together

Good fit Use it to inspect pending-routing usage, compare it with an administrator-provided limit, and see which limit details require checking elsewhere.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze
About the project

forcedotcom/sf-skills is a collection of reusable instructions that help AI coding agents build and work with Salesforce applications and platform features. Developers use it for Agentforce agents, Lightning apps, Flow, Apex, SOQL, Lightning Web Components, and related Salesforce configuration. The catalogue entries are the repository’s skills, plugins, commands, MCP servers, and agents for AI tools that support skills.

forcedotcom/sf-skills · 1,097 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-omni-channel-limits-analyze
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Or install service-omni, the plugin that ships this one along with the rest of its 24 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-omni-channel-limits-analyze

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-omni-channel-limits-analyze

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-channel-limits-analyze.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 104 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 868 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00104 $0.00868
Opus 5.5 $0.00042 $0.00347
Sonnet 5.5 $0.00021 $0.00174
Haiku 4.5 $0.00010 $0.00087

Measured yesterday against content hash d1cdc3685b6c, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

service-omni-channel-limits-analyze scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/analyze.sh, scripts/tests/_bootstrap.py, scripts/tests/test_limits_analyze_contracts.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-omni/skills/service-omni-channel-limits-analyze/SKILL.md · 69 lines

How it starts

The opening of the file, as written. The whole thing — 69 lines — stays where its author put it; the contents beside it link to each section on GitHub.

service-omni-channel-limits-analyze

Report the Pending Service Routing usage that can be obtained safely through supported customer-org APIs. The Salesforce Setup → Omni-Channel → Limits page is read-only and also displays internal values that are not exposed through REST, Tooling, Metadata, or Connect APIs. This skill reports the live PSR count and labels every non-verifiable value explicitly.

Inputs

bash scripts/analyze.sh <org-alias> [--routing-model enhanced|legacy] [--max-psrs <integer>]
  • org-alias is required and must already be authenticated with Salesforce CLI.
  • --routing-model defaults to enhanced. It selects only the reference maximum used when --max-psrs is absent.
  • --max-psrs accepts an administrator-provided maximum from 1 through 1,000,000. It is still labeled as not API-verified.

Run

Invoke scripts/analyze.sh with the target org and rely on its JSON result for the live count, labeled comparison values, unavailable hourly values, and blocking details. The script invokes sf org display and sf data query internally; do not reproduce their query or calculation logic outside the script.

To verify the bundled script contract after a change, run python3 scripts/tests/test_limits_analyze_contracts.py; the test module loads its local scripts/tests/_bootstrap.py fixture automatically.

Output contract

The script emits one JSON object:

  • skill: service-omni-channel-limits-analyze
  • status: analyzed or blocked
  • routing_model: enhanced or legacy
  • metrics.current_pending_service_routings: live count, comparison maximum, approximate percentage, and source labels
  • metrics.pending_service_routing_rate_per_hour: unavailable live value, reference maximum, and source labels
  • caveats: mandatory accuracy boundaries
  • blocking_issue: actionable failure reason or null

If PendingServiceRouting cannot be queried, return status: blocked. Do not reinterpret an unavailable object, missing feature, or permission failure as zero usage.

Read the full file on GitHub · 69 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday Changed · -2 lines d1cdc3685b6c
  2. 7d ago First seen · 71 lines · 104 tokens per session scan A 21c75c6f5185

Subscribe to this mod's changes

service-omni-channel-limits-analyze is a skill published in the GitHub repository forcedotcom/sf-skills (1,097 stars, last pushed today), licensed Apache-2.0. It adds 104 tokens to every session and 868 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-10.

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