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service-omni

service-omni is a plugin for Claude Code from forcedotcom/sf-skills. Its manifest loads nothing; the 24 skills it bundles cost 3,128 tokens per session together, scanned A, original, Apache-2.0.

A Salesforce add-on for setting up Omni-Channel, the system that routes customer work to service agents. It covers queues, agent availability, capacity, routing flows, skills, sharing, and supervisor settings.

In plain words
What is it for?
Use it to prepare queues and agents, configure Case and VoiceCall routing, set agent capacity and presence, and arrange supervisor access.
Why use it?
It brings the separate parts of service-work routing together instead of requiring each part to be configured manually.

Plugin for Claude Code

Written for Claude Code: a Claude Code plugin manifest.

not rated 1.1krepo +29 today A scan tokens not measured original Apache-2.0

Good fit Use it to prepare queues and agents, configure Case and VoiceCall routing, set agent capacity and presence, and arrange supervisor access.

Compare 6 plugins from other repositories ↓
Install in Claude Code
/plugin marketplace add forcedotcom/sf-skills
/plugin install service-omni
View source ↗ forcedotcom/sf-skills
About the project

forcedotcom/sf-skills is a collection of reusable instructions that help AI coding agents build and work with Salesforce applications and platform features. Developers use it for Agentforce agents, Lightning apps, Flow, Apex, SOQL, Lightning Web Components, and related Salesforce configuration. The catalogue entries are the repository’s skills, plugins, commands, MCP servers, and agents for AI tools that support skills.

forcedotcom/sf-skills · 1,097 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-omni

README.md
[![agentmods](https://agentmods.dev/badge/plugins/forcedotcom/sf-skills/service-omni/github.svg)](https://agentmods.dev/plugins/forcedotcom/sf-skills/service-omni)
Your own site
<a href="https://agentmods.dev/plugins/forcedotcom/sf-skills/service-omni"><img src="https://agentmods.dev/badge/plugins/forcedotcom/sf-skills/service-omni/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-omni

Your own site · 80×15
<a href="https://agentmods.dev/plugins/forcedotcom/sf-skills/service-omni"><img src="https://agentmods.dev/badge/plugins/forcedotcom/sf-skills/service-omni.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session not measured What this adds to a session before it is invoked.
When invoked not measured The manifest loads nothing itself; its 24 skills cost 3,128 tokens a session between them.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Security

Grade A, and why

service-omni scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-omni/.claude-plugin/plugin.json · 23 lines

What it actually says

{
  "name": "service-omni",
  "displayName": "Salesforce Service Omni-Channel",
  "version": "0.1.0",
  "description": "Set up Omni work routing: queues, presence statuses, agent capacity, Case and VoiceCall routing flows, skills-based and attribute routing, agent work sharing, classic Omni Supervisor surface setup, and read-only Omni readiness analysis.",
  "author": {
    "name": "Salesforce"
  },
  "license": "Apache-2.0",
  "keywords": [
    "omni routing",
    "queue routing",
    "presence status",
    "agent capacity",
    "skills-based routing",
    "omni supervisor",
    "attribute routing",
    "agent work sharing"
  ],
  "dependencies": [],
  "skills": "./skills/"
}
Contents

What it installs

The manifest is a name and a version. 24 skills travel with it, and installing the plugin installs all of them — 3,128 tokens a session between them. Each is measured on its own page, and each can be installed alone.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 23 lines scan A 127984937498

Subscribe to this mod's changes

service-omni is a plugin published in the GitHub repository forcedotcom/sf-skills (1,097 stars, last pushed today), licensed Apache-2.0. Its token cost is not measured: this kind of file is read by the harness, not the model. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-10.

Backend and APIs
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