service-omni-queue-routing-config-deploy

service-omni-queue-routing-config-deploy is a skill for Claude Code from forcedotcom/sf-skills. It costs 169 tokens per session (2,022 once invoked), scanned A, original, Apache-2.0.

A configuration helper for a Salesforce QueueRoutingConfig record. This record tells Omni-Channel how to distribute queue work, including the routing method, capacity, priority, timeout, and optional overflow assignee.

In plain words
What is it for?
Use it to create or align routing rules for Cases, VoiceCalls, Incidents, or MessagingSessions.
Why use it?
A queue needs routing rules before Omni-Channel can distribute its work. The helper detects an existing configuration and updates it instead of creating duplicates.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Part of the service-omni plugin — 24 skills shipped together

Good fit Use it to create or align routing rules for Cases, VoiceCalls, Incidents, or MessagingSessions.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy
About the project

forcedotcom/sf-skills is a collection of reusable instructions that help AI coding agents build and work with Salesforce applications and platform features. Developers use it for Agentforce agents, Lightning apps, Flow, Apex, SOQL, Lightning Web Components, and related Salesforce configuration. The catalogue entries are the repository’s skills, plugins, commands, MCP servers, and agents for AI tools that support skills.

forcedotcom/sf-skills · 1,097 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-omni-queue-routing-config-deploy
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Or install service-omni, the plugin that ships this one along with the rest of its 24 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-omni-queue-routing-config-deploy

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-omni-queue-routing-config-deploy

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-queue-routing-config-deploy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 169 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,022 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00169 $0.02022
Opus 5.5 $0.00068 $0.00809
Sonnet 5.5 $0.00034 $0.00404
Haiku 4.5 $0.00017 $0.00202

Measured yesterday against content hash 92274896aea5, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

service-omni-queue-routing-config-deploy scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/tests/_bootstrap.py, scripts/tests/test_queue_routing_config_contracts.py, scripts/upsert-and-report.sh), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-omni/skills/service-omni-queue-routing-config-deploy/SKILL.md · 100 lines

How it starts

The opening of the file, as written. The whole thing — 100 lines — stays where its author put it; the contents beside it link to each section on GitHub.

service-omni-queue-routing-config-deploy

Create or update a QueueRoutingConfig via the Data API. This record tells Omni-Channel how to distribute work to agents on a queue: the routing model (MostAvailable for round-robin-style, LeastActive for load-balancing), how much capacity each work item consumes (CapacityWeight or CapacityPercentage), the push timeout, and the routing priority. It is a prerequisite for an Omni-routed Queue — service-omni-queue-deploy binds the queue to the config Id this skill returns. Detection is by DeveloperName, so the skill POSTs a new record or PATCHes an existing one to align, and is safe to re-run.

Inputs

bash scripts/upsert-and-report.sh <org-alias> [routing-model] [developer-name] [master-label] [capacity-weight] [routing-priority] [overflow-assignee] [push-timeout]
# Case_Routing_Config, preserve model / create MostAvailable:
bash scripts/upsert-and-report.sh myorg
# align the Case QRC to LeastActive:
bash scripts/upsert-and-report.sh myorg LeastActive
# Voice_Routing_Config (coordinator path):
QRC_ROUTING_TARGET=VoiceCall bash scripts/upsert-and-report.sh myorg
# set a fallback/overflow assignee (route overflow work to a supervisor):
[email protected] bash scripts/upsert-and-report.sh myorg
# Voice uses 100% capacity and a 30-second push timeout:
QRC_ROUTING_TARGET=VoiceCall QRC_CAPACITY_PERCENTAGE=100 QRC_PUSH_TIMEOUT=30 bash scripts/upsert-and-report.sh myorg MostAvailable
  • org-alias (required).
  • routing-model (optional, or ROUTING_MODEL_INPUT) — MostAvailable | LeastActive. Omitted: an existing record's model is preserved; a new record is created MostAvailable. Provided: written on create, aligned on an existing record.
  • developer-name / master-label / capacity-weight (1..100) / routing-priority (≥1) — positional after routing-model, or via QRC_DEVELOPER_NAME / QRC_MASTER_LABEL / QRC_CAPACITY_WEIGHT / QRC_ROUTING_PRIORITY. Label, weight 5, and priority 1 are defaults only when creating a new record; omitted values preserve an existing record.
  • QRC_CAPACITY_PERCENTAGE (optional, 0..100) — use percentage capacity instead of weight. It is mutually exclusive with an explicitly supplied capacity weight; switching modes clears the old sibling field.
  • overflow-assignee (optional 7th positional, or QRC_OVERFLOW_ASSIGNEE) — the fallback User (Username or 005 Id) that receives work when every queue member is unavailable (OverflowAssigneeId). Resolved to an active User Id before the write; omitted leaves an existing record's overflow untouched and a new record with none.
  • push-timeout (optional 8th positional, or QRC_PUSH_TIMEOUT, 0..3600 seconds) — how long Omni waits for an agent to accept pushed work. Omitted preserves an existing value.
  • QRC_ROUTING_TARGET (env) — Case | VoiceCall | Incident | MessagingSession; selects the canonical naming defaults. service-omni-channel-setup-coordinate sets this per target.

Read the full file on GitHub · 100 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday Changed · -2 lines 92274896aea5
  2. 7d ago First seen · 102 lines · 169 tokens per session scan A 67319141c570

Subscribe to this mod's changes

service-omni-queue-routing-config-deploy is a skill published in the GitHub repository forcedotcom/sf-skills (1,097 stars, last pushed today), licensed Apache-2.0. It adds 169 tokens to every session and 2,022 once invoked, about $0.0007 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-10.

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